Director Patient Experience Transformation Job Listing at MedStar Medical Group in Leonardtown, MD (Job ID req37261)

Description

General Summary of Position
Responsible for the day-to-day operational leadership, coordination, planning, evaluation, and monitoring of departments and programs that directly and indirectly impact the MedStar St. Mary's experience. Develops and leads structure, collaboration, and change across all levels of the organization to improve, innovate, and transform experience of patients, families, and visitors in alignment with the MedStar St. Mary's Hospital experience culture. Engages with hospital, system and external stakeholders on the design, implementation, and evaluation of programs and initiatives to improve patient experience scores.

Primary Duties and Responsibilities

Minimum Qualifications
Education

• Master's degree in Hospital or Health Services Administration, Public Health, Business Administration or a related field. required

Experience

• 5-7 years of progressively more responsible job related experience required
• 3-4 years of prior experience managing complex programs. required
• Project management experience preferred

Knowledge, Skills, and Abilities

• Excellent relationship management skills, ability to strategically think and problem solve. Compassionate individual able to resolve patient complaints. Strong analytical skills ability to analyze and trend data.

This position has a hiring range of $93,142 - $175,968