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Company: MedStar Medical Group
Location: Baltimore, MD
Career Level: Associate
Industries: Not specified

Description

General Summary of Position
Works on the Corporate Payment Services team, supporting the team through the performance of specific routine and ad-hoc functions, processes and assignments. Departmental goals include, but are not limited to, the mandates of the current "MOU" memorandum of understanding and the related "SLA" service level agreement metrics specific to the department and function. This Shared Services position supports all of MedStar's business units including acute care community and academic hospitals, research programs, academic affiliations, urgent care, physician practices, etc. Maintains AP system's database, consisting of one or more; invoices, credits, vendor records, payment (checks/ACH or wire), correspondence, purchase-order/ requisition matching, documentation and related images.


Primary Duties and Responsibilities

  • Changes due dates as needed/approved in the ERP system
  • Composes a detailed e-mail including all applicable counts needed to track the volumes of the AP mailbox. This e-mail is sent to the management team.
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
  • Uses the current ERP Accounts Payable system to promptly address all internal/external vendor inquiries.
  • Uses active listening skills with callers and AP staff to determine exactly what is the issue and resolution and de-escalate issues when needed.
  • Works in the accountspayable@medstar.net mailbox and determines what action is needed to complete the e-mail request and responds timely.
  • Participates in multidisciplinary quality and service improvement teams, in meetings and on committees.
  • Provides education and some high-level training to end-users including providing job aids.
  • Reconciles vendor statements. Use automation "bot" to perform a vendor statement bump and be able to filter different issues to resolution.
  • Requests check voids and stops as needed
  • Resolves or participates in the resolution of Corporate Payment Services' customer service issues in a timely and professional manner by researching and providing information per departmental protocol. Clear and concise communications of the issues are achieved.
  • Responds to and resolves email, mail and phone requests from vendors, bank(s) and all MedStar business units.
  • Works as a team player; coordinates efforts, if needed, with other areas including but not limited to; vendor maintenance, R &R processing, Non- PO processing, Purchasing, Receiving, Business unit DFMs. Take steps to assist with prevention and reoccurrence of an error or non-compliance issue.
  • CUSTOM.PRIMARY.DUTIES.RESPONSIBILITIES.ADDENDUM


     

    Minimum Qualifications
    Education

    • High School Diploma or GED required

    Experience

    • 1-2 years accounting experience with emphasis on Accounts Payable required or 3-4 years business office experience correlating with this role required
    • One year of relevant professional-level work experience may be substituted for one year of required education.

    Knowledge, Skills, and Abilities

    • Understanding of Purchase Order/Invoice process.
    • Knowledge of common healthcare and AP terminology.
    • Proficient use of various computer software, including word processing and spreadsheet applications.
    • Familiarity with accounting and/or PeopleSoft voucher or 3-way match.
    • Ability to operate standard office equipment.
    • Excellent interpersonal skills, including verbal and written communication. Demonstrates great communication skills including enunciating, speaking loudly enough and always having a positive tone. When writing e-mails, uses proper grammar and spelling.
    • Ability to communicate tactfully, effectively and with discretion. Comfortable speaking in front of others.
    • Strong commitment to quality and customer service.
    • Ability to deal with multiple independent requests, issues and problems concurrently.
    • Attention to detail and accuracy.
    • Excellent analytical and problem-solving skills.
    • Excellent organizational and follow-up skills.
    • Leadership skills.
    • Ability to work independently.


    This position has a hiring range of $18.33 - $31.61

     


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