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Company: MedStar Health

Location: Washington, DC

Career Level: Mid-Senior Level

Industries: Not specified

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Description

General Summary of Position
Responsible for the overall supervision coordination planning evaluation and monitoring of the practice. Assumes overall responsibility for administrative and clinical operations clinical operations clinical practice protocols and pathways clinical triage patient education content/process performance and quality improvements etc. for the practice. Implements and maintains organizational policies and procedures pertaining to personnel federal and state regulations daily operations and support of medical care.

Primary Duties and Responsibilities

Develops department goals objectives policies and procedures providing oversight and management for daily operations and medical office and ensures patient access to care. Ensures compliance with business unit policies and procedures and governmental and accreditation regulations.

Provides input to Director to develop an operating budget and works to operate within that budget.

Supervises all non-provider staff within the office. Selects trains orients and assigns department staff. Develops standards of performance evaluates performance and conducts performance management planning. Initiates or makes recommendations for personnel actions. Maintains ongoing communication with subordinates to review programs provide feedback discuss new developments and exchange information.

Acts as patient advocate and addresses concerns to attain maximum patient satisfaction.

Assesses the education needs of patients related to their condition. Develops and/or implements a health education plan for each patient/ family unit and for groups of patients.

Assumes overall responsibility for administrative and clinical operations clinical practice protocols office workflows to provide consistent safe quality patient-centered care.

Supervises all non-provider staff within the office. Ensures staff is properlytrained and in collaboration with the provider(s) identifies the need for additional skills training for all associates.Additionally ensures all medical office staff is trained in emergency procedures. Adheres to the MedStar performancemanagement cycle to evaluate and actively manage associate performance. Actively encourages associate growth anddevelopment.

Responsible for maintaining positive productive and professional relationships within the practice as well as betweenthe providers and the health care system. Prepares the medical office for the addition and departure of providers;ensures smooth operational transitions. Assists with growth and development of the practice and MMG by marketing tothe public and other providers. Coordinates and leads meetings with the providers and staff on a regular basis to keepteam informed of MHS and MMG goals practice goals and policy changes.

Ensures patient satisfaction with the medical group's performance on all levels. Responds timely to patient concerns andrequests for information. Engages in service recovery activities as appropriate. Routinely reviews CGCAHPS data anddevelops action plans to address areas for improvement.

Coordinates the schedule for new providers and modifies existing provider schedules as appropriate. Monitors providerscheduling practices and staffing levels to ensure patient needs and financial goals are met. Monitors providerschedules on a daily basis to maximize appointment availability and ensure same-day access is available.

Collaborates as part of the primary medical care team to formulate and document ambulatory care plans for patients and families. As needed completes nursing assessments and conducts ongoing assessments of patients and families. Evaluates patient progress conveys information to the physician and coordinate appropriate follow-up actions.

Processes telephone inquiries performs telephone triage and documents patient phone calls.

Provides direct patient care as needed including but not limited to escorting patients to examination room taking vitals taking EKG's phlebotomy giving injections and assisting physicians with procedures as necessary. Ensures the physical well-being of patients. Records services and diagnosis on patient's encounter form to facilitate appropriate billing.

Responsible for office financial performance including revenue cycle activities and monthly statistical reporting. Partners with Director of Operations physician leadership and Finance to prepare annual budget; ensures practice is meeting monthly budget targets andworks with Facility Medical Director and Director of Operations to course correct as necessary.

Maintains and coordinates all staff schedules to accommodate patient flow. Responsible for providing backup to keypositions during peak times and staff absences. Based on skills this may include direct patient care services. Performsweekly payroll activities for assigned staff. Actively engages in recruiting hiring orienting promoting reviewing andterminating staff according to organizational policies. Maintains up-to-date staff files of required certifications andlicenses. Fosters staff engagement and productivity.

Sets tracks and reports goals targets and outcome/performance measures to monitor/ evaluate the work in the area of Content Expertise. Researches analyzes and uses data to inform decision-making and strategic planning.

Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.

Performs other duties as assigned. May serve as the primary backup for the duties and responsibilities of other positions at the site.

Minimal Qualifications
Education

Bachelor's degree in Nursing preferred or
Bachelor's degree in Health Administration preferred

Experience

1-2 years 2 years clinical management experience preferred with focus on physician practice management; experience with supervision of both clinical and non-clinical staff; experience managing clinical operations required

Licenses and Certifications

RN - Registered Nurse - State Licensure and/or Compact State Licensure RN license required in area of practice required and
RNC-OB C- Electronic Fetal Mon License required for those working in OB/GYN: Perinatal nurses (labor and delivery antepartum antenatal testing) must obtain certification in Electronic Fetal Monitoring (EFM) from the National Certification Corporation (NCC) within 12 months from date of hire. New graduate nurses or new to specialty nurses (labor and delivery antepartum antenatal testing) will have 15 months from date of hire to obtain the EFM certification. required

Knowledge Skills and Abilities

Effective organizational and time management skills.
Ability to thoroughly understand the purpose general tasks knowledge and skill requirements of the jobs being supervised.
Ability to make sound decisions that consider costs and benefits from a financial viewpoint.
Effective verbal and written communication skills.
Ability to follow verbal and written instructions.
Ability to work independently and as part of a team.
Basic computer skills preferred.

This position has a hiring range of

USD $100,588.00 - USD $190,340.00 /Yr.

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RN II Clinical Practice Manager Job Listing at MedStar Health in Washington, DC (Job ID 100162)

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RN II Clinical Practice Manager Job Listing at MedStar Health in Washington, DC (Job ID 100162)

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