Hospital IS Analyst IV Job Listing at MedStar Health in Olney, MD (Job ID 156674)

Description

About the Job

General Summary of Position
Assists customers with the creation of service requests in the hospital in which they are located. Assists customers with questions regarding computer technology (hardware and software) as well as facilitation of issues and problems. Oversees the design implementation and maintenance of local administrative financial and/or clinical applications. Oversees the development of project requirements process and use documentation product testing product troubleshooting product upgrades and report development.

Primary Duties and Responsibilities

• Actively coordinates and facilitates successful resolution to user issues problems and requests. Creates agendas to accomplish desired results. Keeps meetings on track and focused. Ensures accurate minutes are maintained to reflect all discussions and decisions.
• Aligns training resources and plans to meet application user needs.
• Allocates and manages work assignments to application support staff members.
• Coordinates and manages vendor resources in the implementation of new software or application upgrades and enhancements. Ensures service level agreements are administered according to expectations.
• Coordinates and mentors associates in the design and development of user and application support documentation to facilitate optimal use of applications. Ensures appropriate updates to support documentation are in designated documentation repositories. Coaches and mentors associates in documentation standards and guidelines.
• Designs coordinates and conducts the testing of software updates fixes and routine maintenance. Requests user validation as needed. Validates that systems operate and perform properly through user testing. Coordinates with vendors and users to perform testing.
• Develops reports and mentors and leads associates in the development of ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. Evaluates report requests against reporting definitions.
• Leads and mentors project team members in the execution of tasks related to work plans resource plans schedules budgets administrative reports and acceptance criteria in accordance with standard project guidelines set forth by the PMO.
• Manages and leads the requirements analysis functional specification definition and design processes and implementation and testing of enhancements. Evaluates and provides direction to Information Systems associates and business departments.
• Provides advanced support to customers within and beyond the corporate organization in the implementation and operational use of software applications. Actively coordinates and facilitates successful resolution to user issues problems and requests. Conversant regarding service line trends issues and initiatives. Serves as liaison between application and technical IS groups and user community. Assists IS AVP with managing complicated projects. Cultivates relationships with hospital business system owners.
• Responsible for the management of database(s) and applications. Evaluates database design and development and software maintenance activities. Implements recommendations for performance improvements. Responsible for the periodic review of software with customers and vendors to evaluate software utilization and effectiveness.
• Serves as a subject matter expert in relevant technology trends and developments in the healthcare industry. Serves as a resource and mentor. Assists and serves as a customer advocate in the demand management process. Collaborates with other application and technical staff to evaluate complex customer requests.
• Serves as an expert and mentor in problem analysis and resolution in support of decisions and planning within the enterprise application service area. Analyzes the impact of application modules on departments. Develops solutions to meet project objectives. Coordinates vendors Information Services associates and users in troubleshooting problems and resolving software or procedural issues.
• Skilled in delivering verbal and written presentations in diverse group settings. Demonstrates ability to align presentation tools with the audience to ensure and enhance effective communication. Actively participates in or facilitates meetings committees task forces or multidisciplinary quality and service improvement teams as a subject matter expert.
• Supervises the day-to-day operations of the application support group in a geographic area. Assures timely and professional customer service relative to the application.
• Trains orients and assigns department staff. Evaluates performance and conduct performance management planning. Makes recommendations for personnel actions. Maintains ongoing communication with staff to review programs provide feedback discuss new developments and exchange information. Coaches guides and mentors application support staff members. Provides leadership by example.

Minimal Qualifications
Education

• Bachelor's degree in Computer Science; or an equivalent combination of education and technical experience required

Experience

• 8-10 years Experience in an application support role or demonstrated proficiency in job requirements required

Licenses and Certifications

• No special certification registration or licensure required

Knowledge Skills and Abilities

• High-level problem-solving skills to be used to resolve difficult human technical clinical or administrative problems within a technical environment.
• Ability to gain internal contacts necessary to effectively advise consult or counsel others to gain cooperation and acceptance of ideas or actions.
• Excellent verbal and written communication skills.