Mgr, IT Production Systems & Security Ops Job Listing at Medical Mutual in United States of America (Job ID 2400154)

Description

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Manager plays a key role in the support and monitoring of critical production and security systems.  Manager leads a team of analysts responsible for ensuring the availability and security of critical business systems.  Leads conversations to understand the business processes supported by technical systems and develops processes and procedures to support the 24x7 monitoring and triage of these critical systems.  The Manager is responsible for 24x7 observability of MMO's critical systems and the resulting triage, self-healing, and escalation of all systems.

Responsibilities

• Plan, organize, and manage staff and overall operations to ensure stability of the organization's infrastructure. Hire, develop, and retain highly responsive and customer focused analysts to ensure the effective operation of the ITOC. 
• Manage tools, systems, and procedures to ensure effective management of issues and customer satisfaction. 
• Guide the creation, maintenance, and adherence to an operational playbook encompassing all ITOC escalation procedures.
• Identify gaps in monitoring strategy and escalation procedures and provides recommendations and plans to remediate.
• Use business system knowledge to understand technical system outage impacts.  Build reporting and dashboards showing system health trends and use tools as observability metrics.
• Make budget and purchasing recommendations and capacity planning to provide a steady, cost-effective infrastructure to meet the availability demands of the organization.
• Manage and provide hands-on technical support work related to the overall health and maintenance of the organization's multiple environments. This position will perform escalation support and act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers.

Qualifications

Education and Experience

• Bachelor's degree in information technology preferred but not required
• 2-4 years in a prior Operations Management role or other IT Leadership Position preferred
• Experience implementing complex technology changes to drive outcome in fast-paced environments
• Experience working with senior business leaders to understand how business processes are supported by technology
• Experience supporting Technology Operations, Incident Response, Service Management, or any combination
• Experience in a Operations Center environment responsible for tier1/tier2 support and escalation

Technical Skills and Knowledge:

• Thorough knowledge of networks and cloud computing with a basic understanding of the following:
  • Firewalls, switches, routers and other network equipment (Cisco, Fortinet)
  • VPN, Load Balancer, Web Application Firewall
  • Windows and Linux Server administration
  • Web Server(s) concepts and administration
  • Virtualization, Backup Procedures, Disaster Recovery and High Availability using industry standards
  • Active Directory, DHCP, DNS, Group Policy
  • Anti-Malware and Cybersecurity concepts

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• Top Workplace in Northeast Ohio. Year after year we've received this recognition!
• On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!
• On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations
• Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member
• Business Casual attire

Excellent Benefits and Compensation:

• Competitive compensation plans
• Employee bonus program
• 401(k) with company match and an additional company contribution
• Excellent medical, dental, vision, and disability insurance

An Investment in You:

• Career development programs and classes
• Mentoring and coaching to help you advance
• Education reimbursement up to $5K per year

About Medical Mutual:

We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.