Matrix Medical Network Job - 34460055 | CareerArc
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Company: Matrix Medical Network
Location: Largo, FL
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

 

**THE POSITIONS ARE WORK FROM HOME OR OFFICE OPPORTUNITIES.  Our associates well-being is the upmost importance to Matrix, due to the pandemic Matrix will deem when it's appropriate to bring back into the office WFH positions. **

 

Mandatory: 1st 2 weeks of Training will be held in our Largo, FL Contact Center.

Training Schedule: Monday - Friday 8:30am - 5:00pm

 

Permanent Schedule: Either: Tuesday - Saturday 8:00am - 5:00pm or Tuesday - Saturday 9:00am - 6:00pm

 

Qualifications

  • Minimum of 6 months of experience in routing, transportation and/or logistics.
  • Minimum of 6 months of experience working with geography and proficiency in using mapping applications such as MapQuest
  • Minimum 1 year of customer service experience displaying excellent customer service skills
  • Minimum 6 months in a call center setting 

 

What Matrix Medical Network Provides

  • Completive Base + Opportunity to earn monthly incentives
  • Career Path
  • Paid holidays and personal time off
  • Paid Training program
  • Comprehensive benefits package (Medical, Dental, Vision, 401K and more.)
  • Our positive and supportive culture encourages our people to do their best work every day. Join a company that rewards performance with opportunities to further develop your career. You will be supported with ongoing mentoring, training and the opportunity to learn, grow and thrive 


Qualifications

The Clinical Support Coordinator (CSC) is responsible for the primary support of Nurse Practitioners to ensure they have the most efficient routes and complete schedules to maximize productivity. The Clinical Support Coordinator (CSC) assists the Nurse Practitioners with schedule routing and schedule optimization, schedule changes and cancellations as well as for contacting members to remind them of their appointment to meet the provider.

  • Leverage systems, mapping tools and other resources to design an optimal route for the providers' schedules.
  • Identify and address providers' scheduling issues, evaluates and creates alternative routes and anticipates future needs.
  • Utilize effective communication skills to manage member appointments to positively impact providers' productivity.
  • Effectively balance the needs of the members and providers.
  • Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.
  • Manage timing of visits in providers' schedules and ensures quality and accuracy of schedule.
  • Make any required follow up calls as needed to coordinate providers' routes and schedules.
  • Document all telephone calls in computer based system.
  • Liaison and communicates with other departments to facilitate provider scheduling.
  • Effectively updates Provider routes at beginning of shift
  • Pull Scheduled visits forward as need to maximize route efficiency
  • Daily optimization of Provider routes to assure Providers have the most effective working day
  • Concentration on confirming scheduled visits within 24 to 48 hour time frame
  • Utilize Managing resistance skills to minimize cancellations and reschedules
  • Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers
  • Other duties may be assigned, based on company's needs.


Responsibilities

The Clinical Support Coordinator (CSC) is responsible for the primary support of Nurse Practitioners to ensure they have the most efficient routes and complete schedules to maximize productivity. The Clinical Support Coordinator (CSC) assists the Nurse Practitioners with schedule routing and schedule optimization, schedule changes and cancellations as well as for contacting members to remind them of their appointment to meet the provider.

  • Leverage systems, mapping tools and other resources to design an optimal route for the providers' schedules.
  • Identify and address providers' scheduling issues, evaluates and creates alternative routes and anticipates future needs.
  • Utilize effective communication skills to manage member appointments to positively impact providers' productivity.
  • Effectively balance the needs of the members and providers.
  • Schedule, re-schedule and reassign member appointments to minimize drive time or distance as needed.
  • Manage timing of visits in providers' schedules and ensures quality and accuracy of schedule.
  • Make any required follow up calls as needed to coordinate providers' routes and schedules.
  • Document all telephone calls in computer based system.
  • Liaison and communicates with other departments to facilitate provider scheduling.
  • Effectively updates Provider routes at beginning of shift
  • Pull Scheduled visits forward as need to maximize route efficiency
  • Daily optimization of Provider routes to assure Providers have the most effective working day
  • Concentration on confirming scheduled visits within 24 to 48 hour time frame
  • Utilize Managing resistance skills to minimize cancellations and reschedules
  • Answer Provider inbound calls in a timely manner and establish close professional supporting relationships with Providers
  • Other duties may be assigned, based on company's needs.


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