Client Implementation Manager Job Listing at Matrix Medical Network in United States of America (Job ID 26605)

Description

Overview

Client Implementation Manager

(Remote)

About Us: 

Matrix Medical Network is a leading clinical services organization that supports the needs of diverse and vulnerable populations, working with millions of individuals across the country to assess and help them manage their health risks through our large network of clinicians. We support Medicare Advantage, Managed Medicaid and Commercial plans; serving populations of all ages, from seniors to other high-risk individuals.

Matrix colleagues understand the important role every department plays in helping the members and customers we serve have the best experience possible across all touchpoints. Join our team and help create innovative strategies and solutions to make quality healthcare more accessible!

Matrix Medical Network is proud to be a Diversity, Equity, Inclusion and Accountability Employer

Why Work at Matrix? 

• The opportunity to work with one of the fastest growing companies in healthcare whose vision is to provide unparalleled quality and value to providers and members.
• A chance to work with great people on exciting projects.
• Our opportunities allow you to leverage your expertise and compassion, making a direct impact to the health and well-being of members.
• Competitive Compensation: Be rewarded for your effort and passion while making a difference in the community.

About the role:

Type: Full Time Salaried

Compensation: $111K - $166K

Location: Fully Remote, must be in the United States

Hours: Full Time Days  

Benefits Offered to include: Medical, Dental, Vision, paid time off, paid holidays, 401K with company matching, voluntary life insurance, short term disability, long term disability, employee assistance program, health savings account, flexible spending accounts, additional voluntary benefits available. 

What to Expect:

The Client Implementation Manager is responsible for leading and overseeing the seamless execution of new client implementations, client re-starts, and the addition of new products or services for existing clients. This role serves as the primary point of contact between the client and internal teams, ensuring alignment, clear communication, and successful project execution. The Client Implementation Manager drives project planning, risk mitigation, and stakeholder engagement to deliver a smooth and efficient client onboarding experience.

Responsibilities:

• Develops comprehensive project implementation plans and timelines, identifying key milestones and ensuring successful launch and post-launch monitoring while utilizing strong project management skills.
• Maintains proactive communication with both Matrix and the client, providing regular status updates, timeline adjustments, and mitigating potential delays through effective account management and relationship development.
• Establishes and manages client expectations by clearly outlining Matrix processes, requirements, and deliverables, ensuring mutual understanding and accountability, leveraging strong communication and interpersonal skills.
• Serves as the primary liaison between the client and internal departments, ensuring client requirements are effectively communicated and integrated into operations through cross-functional collaboration.
• Leads regular client implementation meetings and collaborates with Sales, Account Management, Operations, and Finance to align key business objectives and ensure a coordinated implementation approach, using customer relationship management (CRM) software.
• Works closely with IT teams to define, document, and gain client approval on data management requirements, ensuring seamless integration with Matrix systems and leveraging data management expertise.
• Oversees all aspects of client implementation configuration, including but not limited to provider credentialing, member engagement materials, system setup (e.g., clinical system, contact center system), billing & claims configuration, and care management/clinical requirements while maintaining process knowledge and ensuring compliance.
• Manages the client implementation pipeline, proactively assessing risks, prioritizing tasks, and keeping internal stakeholders informed about project progress, potential challenges, and upcoming Go-live dates by employing risk mitigation and problem-solving skills.
• Co-leads the End-of-Year Project in partnership with Membership Operations and the Operations team, coordinating all client specifications and strategy execution.
• Facilitates training sessions for Client Success and Sales teams on implementation requirements, processes, and best practices, demonstrating expertise in training and facilitation.
• Provides post-launch support and troubleshooting for Client Success and Sales teams, addressing data load issues, reporting needs, and issue resolution while ensuring customer satisfaction.
• Continuously identifies opportunities to enhance implementation processes and improve overall client experience through process improvement and innovation.
• Other duties as assigned.

EXPERIENCE

• 5+ years in client implementation, project management, or a related client-facing role

EDUCATION

• Bachelor's degree required

CERTIFICATION/LICENSES

• Relevant project management or client management certifications preferred (e.g., PMP, CSM, or equivalent)

Our Culture:

• We have a clear vision of where we are going, and we are guided by core values that embody our organization and our culture.
• We emphasizes innovation and growth, and you will be given the opportunities and tools to develop personally and professionally.
• We encourage and celebrate collaboration.
• We have a deep commitment to positively impact the communities in which we work and to make a difference in the lives of who we serve.

Matrix Medical Network is an Equal Employment Opportunity Employer. It is the policy of Matrix to provide equal employment opportunities without regard to race, color, religion, sex, gender identity or expression, pregnancy, age, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. It is also the policy of Matrix that qualified individuals with disabilities receive equal opportunity in regard to job application procedures, hiring, and all aspects of the employment process. Matrix is committed to the full inclusion of all qualified individuals. Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of Matrix to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.  If reasonable accommodation is needed to participate in the job application or interview process, pre-employment testing, to otherwise participate in the selection process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MatrixHR@matrixhealth.net.