Vice President, Product Management Job Listing at Mastercard in Toronto, ON (Job ID R-248180)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Product Management The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.

The Customer Experience and Disputes product team is looking for a Vice President, Product Management. The ideal candidate is highly motivated, intellectually curious, analytical, possesses an entrepreneurial mindset, knows how to navigate Mastercard and has a proven record of scaling products. This person will work across all products in our space including Ethoca Clarity and Alerts, PCS, MCOM and more to help define and lead our post-purchase experience strategy.

The Vice President, Product Management will be responsible for:

• Designing the product roadmap to ensure that we bring together our products within Customer Experience and Disputes into holistic solutions finding synergies both within our area and across Mastercard.
• Work closely with our key customer segments to ensure we establish improved processes to gather voice of customer and keep our pulse on customer needs across our space and specifically in disputes and chargebacks.
• Act as an expert, advocate and champion to internal and external stakeholders including across regions to educate them on the latest customer, product and market trends, how those inform the product roadmap and be recognized as the source of truth for Customer Experience and Disputes.
• Advise and support sales & account teams globally by ensuring they understand our products, their value proposition and have the tools and resources they need to be successful.
• Lead the broad commercialization, including establishing go-to market approach and key performance indicators for the Post- Purchase Experience, setting objectives in partnerships with regions and driving commercial plans to ensure success
• Identify, evaluate and prioritize business cases for new business and product opportunities, and build business models to improve Mastercard's footprint and competitiveness
• Manage, lead, inspire, coach and empower a cross-functional product team and ensure compliance with MA's product management discipline

About the Role:
• Drive tangible data-driven business outcomes at the program level, manage to a quantified scorecard continuously monitoring and analyzing key performance indicators and optimizing product performance
• Develop and deliver a consistent product vision, strategy and roadmap for all products within the Program, working on multiple Products in a complex matrixed environment
• Establish and drive product management disciplines across the product lifecycle, e.g., Studio framework, Agile development and product quality, ensuring product readiness across Technology, Delivery, Product and GTM perspectives
• Manage and optimize budgets, forecasting, and cost allocation to enable the delivery of key business objectives
• Advocate for Program and Products by creating compelling communications for Senior and Executive Management
• Build, motivate and lead direct and cross-functional teams, leveraging trust-based relationships to deliver an efficient operating model
• Drive a user-centric culture of data driven, test and learn experimentation, continuously assessing and enhancing the Product user experience.
• Engage in scheduled Voice of the Customer engagement to identify Product friction points, creating and owning the action plan to address them in partnership with Product Operations
• Continually raise the bar across the Product organization by a combination of hiring top new talent and actively growing existing talent (e.g. through participating in mentoring outside the Program)
• Navigate across cultures and geographies and leverages strong relationships with key groups across Mastercard to gain support and buy-in for key decisions
• Emulate and drive Mastercard Way behaviors through their behavior, recognitions, coaching, and employee engagement.

All About You:
• Proven success in developing and launching new products with engineering teams following the scaled agile framework
• Proven success getting things done across cultures, functions and time zones
• Continuous learner, agile mindset, continuously learning and adapting to new fraud and cybersecurity trends
• Significant experience developing strong GTM plans and partnering with Marketing and Communications to ensure market success
• Has experience in translating and applying customer feedback to lead product offering adjustment strategies
• Has experience in setting direction for go-to-market plans and leveraging market insights to differentiate from competitors
• Has skills to promote and coach teams to facilitate end-to-end product ownership
• Skilled at building compelling strategic visions and executing against those with practical plans
• You are a strong, confident, and exacting writer and speaker. You communicate your vision and roadmap effectively to a wide variety of stakeholders
• Proven ability to lead in a matrix environment
• Proven track record of data driven decision making and applying continuous improvement and test and learn methodologies across teams
• Demonstrated experience as a leader of leaders with strong interpersonal skills and the ability to develop product talent (both managers and individual contributors)
• Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website