Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Specialist, Implementation Overview:Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Customer Implementation Services team (CIS) is looking for an Implementation Specialist to drive our customer experience strategy forward in a customer-facing environment, by providing project implementation services and testing support for technical configurations and interfaces on MasterCard's core and auxiliary processing systems to international financial institutions and their transaction processors and service providers.
This position will also deliver MC products and services by following standard implementation processes and complex testing activities ensuring quality and reliability of the implementations.
- Are you motivated to be a part of driving a world beyond cash?
- Have you good knowledge about electronic payment and related processes such as authorization, clearing and settlement?
- Are you able to cope with a fast changing and ambiguous environment?
Role
- Act as central point of contact for customers and/ or MasterCard customer representatives throughout customer implementation and testing execution.
- Follow implementations processes and guidelines rigorously in order to deliver required MC products and services to customers, by generating the required documentation to formalize production setups with MC technical areas.
- Assure processing interfaces with MasterCard's electronic payment processing systems are compliant with MasterCard‘s global product rules and specifications.
- Define, create, maintain and document standard and non-standard customer testing processes, focus on technical processing customer interfaces.
All About You
- Relevant experience in “Information Technology” system knowledge, with strong understanding of network technology, platforms, applications, databases and testing.
- Strong Project Management skills.
- Strong payment transaction processing and industry business principles knowledge.
- Strong understanding of MasterCard's payment processing systems, formats and associated customer host interface testing services and principles.
- Ability to interact well with customer's Sr. and Executive management, as well as with their technical teams.
- Ability to interact effectively with MC internal areas (Management, Technical) and adjust communication according to audience.
- Strong verbal and written communication skills with ability to leverage these skills in a customer-facing and teaching environment.
- Strong testing and technical skills.
- Self-Starter with ability to work independently.
- API knowledge and experience.
- Proficient in English and Spanish.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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