Senior Specialist, Product Management - AI Fraud & Security Solutions Job Listing at Mastercard in Atlanta, GA (Job ID R-243383)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management - AI Fraud & Security Solutions Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

The Cyber and Intelligence Solutions (C&I) team at Mastercard delivers technology, products, and services that facilitate seamless, fast and secure payments across the network and the internet of things (IoT). These solutions leverage the latest technology, a vast array of data resources, and artificial intelligence (AI) to provide services that benefit the entire payments ecosystem.
Additionally, the goal of C&I is to protect and ensure the integrity of the payment system including physical and digital channels by delivering fraud management and mitigation products that address the entire account lifecycle and work equally to ensure a positive experience for consumers.

Role
The Senior Specialist, AI Fraud & Security Solutions will help customers see the full value of the C&I Artificial Intelligence suite of products by maximizing product usage through:
• Improved visibility of customers performance on risk management across portfolios
• Improved customer knowledge and understanding of Mastercard's fraud solutions
• Increased and optimized utilization of Mastercard's fraud solutions
• Optimized usage of the Mastercard network and authorization strategies

The key responsibilities of this role include the following:
• Engage regularly with customers to capture their experiences with our services and identify opportunities for continuous improvement
• Analyze customer performance and trends for risk management KPIs
• Collaborate closely with product leads both regionally and globally to drive customer engagement and provide feedback to the product development and management teams
• Identify areas of product cross sell among the suite of AI fraud solutions.
Build case studies and reports at a regional level to incorporate in internal and external communications
• Assess customer's authorization and fraud performance via structured data
• Generate authorization and fraud performance presentations that reflect the customer's reality
• Capture customer's understanding of Mastercard's AI based fraud solutions and tailor training session to level set knowledge
• Build and deliver risk performance review
• Build and deliver product utilization review
• Support customers during fraud attacks
• Manage customer onboarding activities
• Communicate customer feedback to appropriate teams to enhance the client experience
• Assist with customer training and creating best practice documentation including industry knowledge and platform use
• Support the resolution of customer specific issues/concerns

All About You
• Bachelor's degree in business, marketing, finance, information systems or a related field
• Experience in fraud management (rule writing and data analysis essential)
• Experience in customer relationship management
• Technologically savvy with the ability to understand and translate complex technical details into simple business concepts
• Strong analytical skills with ability to mine and interpret data
• Strong organizational skills with the ability to learn quickly and multi-task across multiple projects concurrently in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Experience interacting with customers and asking effective, forward-thinking questions
• Knowledgeable in key metric identification for driving and maintaining healthy business and AI model performance
• Must have excellent computer skills and be highly proficient in the use of Microsoft applications (Excel, PowerPoint), which will be necessary in the creation of visually and verbally engaging reports and presentations
• Experience working with business intelligence tools such as Power DI and Tableau to analyze and visualize data effectively
• Flexible and solution-oriented, comfortable dealing with ambiguity
• Excellent relationship building skills; able to build and maintain strong, positive working relationships across multiple business functions and region

Have you worked closely with clients to improve process?
Are you capable of solving complex issues that drive new and insightful results?
Is your next job one that will influence the performance of fraud globally?

#AI Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Atlanta, Georgia: $99,000 - $158,000 USD

 Apply on company website