Senior Specialist, Product Management Job Listing at Mastercard in Purchase, NY (Job ID R-248312)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management MasterCard CAE provides a wide range of loyalty, personalization and marketing services assets including the design, implementation and operations of cardholder loyalty programs as well as cardholder promotions, benefits and insurance services. These solutions enable issuers to reward, protect and assist cardholders driving overall card usage, retention and brand preference.

The U.S. CAE team is a highly collaborative organization, and this role will interface with various roles and disciplines within North American and global teams to serve our clients.
The core objectives of the role are:
• Develops and leads client loyalty programs which includes: program management, strategic planning, campaign & marketing plans, P&L forecasting and client relationship building
• Strategically grows client business through identifying pain points and providing additional loyalty solutions
• Represent Mastercard as the “One Voice” (primary contact). Lead resource at Mastercard to manage and oversee the rewards program. Primary relationship owner and contact for specific loyalty program partner
• Oversight on the operations including cross-functional team members and vendors (including Brandmovers)
• Primary contact and point of escalation for any issues
• Provides thought leadership and strategic direction for partner
• Manages and prioritizes product backlog in partnership with partner
• Monitors, manages and reports on program KPIs
• Conducts QBRs with partner

Do you have a passion for loyalty, rewards, personalization, innovation or payments? Do you love interacting with customers and providing consultative recommendations on ways to improve their products and strategies in a constantly changing environment? Are you motivated to be a part of innovative, creative and results driven organization? Do you thrive in an ever changing and fast paced environment?

Role:
The primary responsibilities of the Senior Analyst of Issuer Program Management, a professional experienced in client interactions and preferably Loyalty programs, include:
• Leveraging consultative skills and Mastercard's assets to develop and deliver holistic solutions applicable to client issues and interests
• Driving thought leadership, and establishing Mastercard as a leader in the Loyalty space
• Partnering with clients to develop and execute on strategic plans for their Loyalty services
• Developing and supporting business reviews - regular client meetings to ensure alignment with customer's strategic approach and leveraging insights to identify new opportunities to delivery Loyalty services
• Managing internal and external relationships to ensure the client's needs are consistently and accurately relayed throughout the organization to aid in product development ideation
• Maintaining account budgets and forecasts and establishing and monitoring revenue targets throughout the year

All About You:
• Bachelor's degree required, Advanced degree preferred
• Payments and Loyalty experience recommended
• Experience in developing and fostering customer relationships as a trusted partner and thought leader
• Demonstrated analytical and problem-solving skills, including ability to frame opportunities from a customer's perspective

Additional Capabilities:
• Demonstrated ability to successfully manage and sell to a large client or cluster of clients
• Excellent verbal, written and presentation skills along with solid project management credentials
• Experience partnering with Financial Institutions
• Proven track record in cross company, collaborative teaming at senior management levels
• Practical, yet creative and innovative Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $114,000 - $182,000 USD

 Apply on company website