Mastercard Job - 49329807 | CareerArc
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Company: Mastercard
Location: New York, NY
Career Level: Associate
Industries: Banking, Insurance, Financial Services

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Senior Specialist, Product Experience Design Job Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

At Mastercard, design is more than what you see on a screen. We deliver innovative, differentiated product experiences at a global scale, using our skills to shape the future of payments and financial services. As a member of the Design community, you'll work with cross-functional partners to make decisions grounded in actionable insights and deliver desirable outcomes for our customers.

Role Overview

We're looking for a Senior Specialist, Product Experience Design for the Foundry Customer Experience & Design team to design customer-centric solutions that are feasible, viable and desirable. Foundry CX&Design ensures our product experiences are differentiated, de-risked and desirable, often working within new opportunity areas for the business and creating new value. The team is located in New York, Dublin, London and India and partners closely with Product Management and Engineering to deliver best-in-class products that drive value and business results for our customers and the end-consumer.

Primary Responsibilities

Qualified candidates have experience doing interaction design, working within design systems and conducting usability testing to refine their work. This role reports to the Director of Product Experience Design and will be part of a small team of designers working a broader group.

• Initiate and foster cross functional relationships among delivery partners

• Serve as primary contact on specific components of work

• Participate in initiative-level sessions, contribute to research studies, and patriciate in product experience design workshops

• Recommend and implement design decisions on initiatives, heavily influenced by research findings

• Leverage design best practices and patterns when feasible; proposing and codifying new patterns when appropriate

• Produce, test, and iterate on experience artifacts, including user flows, interaction models, prototypes, wireframes, low/high fidelity sketches, and design specifications

• Contribute to team values and culture priorities

• Invest efforts in self-development goals and opportunities


All About You

• Experience in the UX field with experience in interaction design and visual design.

• Ability to work from an existing visual style guide and/or design system is preferred.

• Experience in creating high fidelity designs and annotations, storyboards, user flows, customer journeys, site maps, etc.

• Created and delivered presentations to internal or external stakeholders

• Very strong communication, presentation, and interpersonal skills.

• Strong skills using Figma, FigJam

• Experience working and building relationships with colleagues from multiple countries or markets

• Experience working with internal colleagues across functions and job families and leveraging internal resources

Nice to have: Experience with unmoderated research

Nice to have: Experience with payments or complex transactional product design

We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply. Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility


All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;

  • Ensure the confidentiality and integrity of the information being accessed;

  • Report any suspected information security violation or breach, and

  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

New York City, New York: $119,000 - $190,000 USD


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