Senior Specialist, Implementation Job Listing at Mastercard in São Paulo, SP (Job ID R-266200)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Specialist, Implementation Overview:
• Provide end-to-end project execution throughout processing implementation projects
• Manages initiatives as an individual contributor with knowledge of the discipline, supporting segments of several initiatives or one large initiative
• Takes the lead as the primary interface between the customer and Mastercard during technical implementations where project complexity is tailored to meet unique customer needs

Role:
• Assess and document customer needs and according to implementation activities
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology
• Guide customers through applicable MasterCard processing rules, specification and documentation
• Identify appropriate processing implementation support documentation (contracts, agreements, forms etc…) to be provided by customers
• Handle multiple customer processing implementation projects in parallel
• Oversees testing for production readiness, identifies areas in need of additional testing and suggest improvements for greater efficiency
• Identifies technical configuration/production setup changes and provides first-round solutions to any potential issues
• Coaches and guides employees within own team(s)

Knowledge / Experience:
Bachelor's degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience
• Three to five years of “Information Technology” system knowledge, with good understanding of network technology, applications, and project management
• Strong knowledge in payment transaction processing and industry business principles
• Good understanding of Mastercard's payment processing systems, formats and associated customer host interface testing services and principles
• Good understanding of the 4 party model and the full transaction lifecycle for MasterCard brands
• Successfully performed troubleshooting for infrastructure performance and stability issues
• Successfully oversaw testing of advanced hardware and software elements

Skills/ Abilities:
• Ability to interact well with the customer
• Good verbal and written communication skills
• Self Starter with a desire to learn independently
• Good project management skills
• Ability to work in a matrixed organizations and cross functional teams
• Ability to lead initiatives, technical implementations and troubleshooting

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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