Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Senior Analyst, Product Delivery - IC ROLE OVERVIEW• The Asia Pacific Product Delivery PMO is focused on development and delivery of complex solutions & key projects within core programs of work deemed to be high priority for the business.
• The team comprises of highly skilled program managers reporting into the region who are collectively responsible for delivering revenue generating projects for Mastercard Asia-Pacific.
• This role will lead critical complex projects to deliver solutions with a high level of customer satisfaction for MasterCard Asia Pacific.
• This is a regional role that will be required to project manage and coordinate activities focused on key initiatives designed to build and develop Complex Solution Delivery, ensuring improved operational effectiveness and proficient delivery of services.
• Key responsibilities will include planning, developing, and executing project schedules, ensuring compliance, resolving issues, and monitoring project budget and potential risks.
• Lead multiple stakeholders (internal and external) through complex projects leveraging expert project management, communication skills and techniques.
• Drive results through collaboration among cross functional teams, tasks and activities.
• Comfortable presenting to senior stakeholders within the business to help provide management updates and / or resolve roadblocks.
RESPONSIBILITIES
• Project Manage and communicate updates to key initiatives supporting the Real-Time Payments ecosystems for Mastercard partners across Asia-Pacific.
• Driving both the Mastercard tech/product build, change and customer/market facing project rollout processes for AP Hub and future programs.
• Responsible for establishing the governance and rigor in project delivery including communications plan internally and externally.
• Coordination of project team activities, close collaboration with Mastercard Product teams, AP market-facing groups and thought leadership as directed in relation to key initiative solutions and ideas and problem solving.
• Contributes to the delivery of integrated solutions that address customer needs.
• Facilitation of project team meetings, tasks, activities and progress reporting and monitoring.
• Tracking and reporting to senior management on project status and articulation and escalation of any support required to resolve issues or direct project teams.
• Develops and maintains strong working relationships, with partners in other business functions in Product and Technology to complete deliver and customer support tasks.
• Responsibilities include promoting project teamwork, collaboration and development of win/win partnerships through –
o Open Communication - Prepared to express and share knowledge and views on a continual basis.
o Initiative - An orientation towards anticipating problems and committing to a course of action.
o Innovation - Ability to generate creative solutions for work situations, encourage and embrace new and untested approaches.
o Commitment to Quality - An orientation as an individual, set an example for others to work accurately and seek continual improvement in satisfying personal and business needs.
ALL ABOUT YOU
• Prior experience in a program delivery role supporting implementations and/or rollouts of strategic and complex projects involving large scale banks or fintechs.
• Moderate professional experience in financial services, cards, payments or another related field.
• Expert knowledge of Project Management methodologies and skills, project management process, tools and reporting.
• Preferred certification in Program management and Project Management.
• Strong communication skills with experience presenting to senior stakeholders and business sponsors.
• Expertise managing projects across all areas of technology preferred.
• Experience managing the development and production of project documentation.
• Experience working with virtual project teams across multiple geographic locations.
• Expertise working in a mid to large size enterprise environment across complexities of advanced projects.
• Uses knowledge of industry trends to provide input on product delivery processes and operational support issues.
• Exhibiting go-getter attitude with proven experience of independently driving large scale projects.
• Exhibiting problem solving mindset to drive ambiguous situations to the right conclusions.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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