Senior Analyst, Product Delivery Job Listing at Mastercard in Ballerup, Capital Region of Denmark (Job ID R-247129)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Product Delivery Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Our award-winning infrastructure delivers a simple, easy-to-use API with high-quality bank connectivity, enabling companies in three segments: banking, accounting, and payments. Our Open Banking European expansion is underway already, and as we grow over the coming years, we plan to develop new products to offer value-added services on top of our open banking network.

Overview

The Customer Implementation Specialist follows high level project methodologies and works in conjunction with various stakeholders (Product management, Customer Delivery, Sales, Operations and Technology) to manage the delivery of Open Banking solutions and to ensure go live dates are achieved. Their strong communication abilities, priority management and specialized technical skills are key in assisting our customers to successfully deploy our Open Banking products and solutions. As the product develops and expands, the Delivery team will play a key role to help shaping the future of Open Banking and growing the product to scale.

Role

Key Responsibilities:

· Acts as the key focal point for the Customer, maintaining close customer relationships during implementation and being the voice of the customer inside the organization.
· Leads assigned product delivery projects to ensure contractual objectives, delivery on-time and revenue goals are met.
· Ensures resolution of day-to-day technical/operational issues as related to assigned delivery projects.
· Proactively tracks project & task updates, maintaining a constant line of communication with all types of stakeholders involved, anticipating potential bottlenecks or delays to the project timeline.
· Applies Project Management practices and guidelines to maintain a high quality of delivery across all endeavors.
· Acts as a coach for our new clients. Supporting them in implementing our products in the correct way, ultimately supporting our clients in their strategic goals.
· Creates and maintains project documentation throughout every step of the Delivery Model.
· Acts as a Subject Matter Expert on the delivery process of Open Banking products and services.
· Identifies areas of improvement and implements changes and training opportunities.
· Secures high levels of customer satisfaction and retention.
· Handles multiple external customer projects and internal workflows in parallel.
· Provides input on how to enhance practices, infrastructure and tools to support customer implementation.
· Ensures best practices, past delivery project lessons learned, and market insights/intelligence that are gathered during product delivery pilot, launch and operations, are reviewed with Product teams and reflected in future delivery process enhancements.
· Develops quantitative & qualitative reports.

All about you

· Education: Bachelor's degree in Information Technology, Computer Science, Exact Sciences or Business.
· Experience:
o 5-7 years of experience in the Payments industry or in another IT or FinTech ecosystem, with a focus in API solution environment, payments, and/or eCommerce solutions.
o Substantial technical client-facing project management experience is a must.
o Good knowledge in payment transaction processing, digital ecosystem and industry business principles.
o Good understanding of the 4-party model and the full transaction lifecycle for Mastercard brands.
o A strong knowledge or experience in working with Open Banking is a strong asset.
· Excellent verbal and written communication skills with a proven track record of managing business customers and their expectations.
· Proven customer focus and business acumen, solutions oriented, thought leadership.
· Project management experience with a strong attention to details. Very organized and process oriented.
· You thrive in a cross-functional and fast-paced work environment, with many different customers and internal stakeholders. You are able to deliver concrete solutions in complex contexts.
· Fast learner with ability to self-start and work without supervision, with proper issue escalation.
· Ability to work in close collaboration with multiple stakeholders; builds internal relations and is a team player.
· Impactful influence. Knows how to persuade others to achieve goals. Proactively engages with the concerned teams to address and resolve a problematic.
· When addressing a topic and its potential escalation to higher level stakeholders, you are able to build a strong and coherent rationale, weighting against all aspects of the business.
· Ability to manage escalations both internally and externally, appropriately and independently adapting the writing style and content to the profiles of the stakeholders involved.
· Ability to come up with creative ideas to improve current processes and products.
· Flair to tech, and a burning interest for the world of financial technologies and the exciting possibilities Open Banking brings.
· Analytical thinking. Ability to create reporting and data management.
· Language: Fluent in English. Other languages are an asset.

What we offer

• Join an agile and dynamic team working on the deployment of an emerging ecosystem across Europe, at the heart of Mastercard's global strategy of growing new payment and service flows.
• A central role in growing a product to scale, interacting with all types of teams and profiles.
• A positive and flexible work environment, where you will be entrusted to lead and deliver independently your own projects and initiatives.
• Work for a leading company in its sector, cultivating a people-focused culture with decency and inclusion at its core.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website