Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Account Management Senior Analyst, Account Management, MPMS EuropeJob Description Summary
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Mastercard Prepaid Management Services (MPMS) provides business partners globally with fully outsourced prepaid card programme management solutions. Leveraging the Mastercard network, MPMS delivers consumer and corporate travel, foreign currency, per diem and gift prepaid card programmes to a diverse set of partners including financial institutions, travel agents, retailers, bureau de change operators and airlines.
Role
The European MPMS Account Management & Business Development team supports our existing customers in the region and drives new business opportunities. As Senior Analyst, Account Management, you will work closely with the entire Account Management & BD team, drive key activities supporting all customer accounts, and own the knowledge management function in the team. Your key responsibilities:
• Support the Account Management team build and drive the relationship with specific accounts, to deliver against business targets for Mastercard
• Act as data & insights subject matter expert, including the preparation and distribution of monthly performance reporting, QBR input, and handling ad-hoc data requests from customers and the broader team
• Day-to-day issue resolution across our client base; drive timely resolution of technical and operational issues in close alignment with the technical support teams
• Knowledge management – gather, manage, and distribute key insights on customers, competitive landscape and market trends; collate, create/enhance & manage templates and checklists for key processes and activities
• Support project execution; preparing product specifications and acting as end-to-end resource lead on small to mid-sized projects
• Develop and maintain strong working relationships, working closely with cross-functional partners within the MPMS and wider Mastercard organization.
Skills Required
• Strong team player, transparent communicator, and collaborator, committed to breaking down silos
• Strong ability to partner, manage and influence internal stakeholders across various businesses/teams Strong analytical skills
• Organisational skills and ability to structure and map out complex content and processes
• Highly proactive/self-starter attitude
• Strong communicator with outstanding written, oral and presentation skills
• Good knowledge of the payments industry, with demonstrated expertise in developing partnerships with a diverse set of industry stakeholders
• Bachelor of Commerce degree or similar from a leading institution.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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