Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Project Coordinator, Product Integration & Customer Success Who is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Ethoca Product Integration team is looking for a Project Coordinator. This role is new to our NAM team and is needed to support our more strategic customer projects with more rigor and tracking. You will be responsible for managing the overall coordination, status reporting, schedules and stability of project-oriented work efforts. You will be the main point of contact for customers and collaborate with an Ethoca Product Integration Manager (the technical SME).
Our ideal candidate is someone that has experience working in a customer-facing project role. You will need to have strong organizational, communication, and problem-solving skills, and be someone who likes working closely with teams to ensure projects are delivered efficiently and on time. This is an individual contributor role.
What this role looks like day to day
• Working with our customers over the course of their onboarding journey with us, from kick-offs calls to gathering requirements and checking in on progress against milestones.
• Collaborating across different areas of the business to deliver Ethoca solutions to customers.
• Identifying and tracking project risks, issues and any required mitigating actions, and providing regular updates on projects to both internal and external stakeholders.
• Effectively dealing with and developing solutions to moderately difficult problems, as well as overseeing the resolution of escalated issues.
#securitysolutions
All About You
The ideal candidate for this position should:
• Experience in customer-facing project coordinator role
• Strong (and proven) ability to manage multiple projects, resources and competing priorities; ideally in a multi-site/location environment (global experience preferred)
• Strong strategic planning, analytical and problem-solving skills
• Able to produce & present project status (including reporting/dashboards) to all levels of the organization including executive audiences
• Clear and effective communicator both internally and customer facing with various stakeholders
• Strong collaborator - you bring people together to achieve a shared-goal
• Continuous improvement – demonstrated ability to problem solve and influence the implementation of change to help prepare as we scale globally Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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