Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Operations-2 Manager, Product OperationsOverview:
The candidate will join a team driving product strategy, roadmap, and execution of the future of Mastercard's global core payments network. The payments network is Mastercard's core strategic asset, directly driving over $8 billion in revenue and providing the platform for other key products and services.
The successful candidate will join a team accountable for defining the teams documentation best practices; introducing governance around when to publish implementation or user guides. Assist with creation of internal and external training materials.
The role:
• Engage internal product teams and business owners, as well as regional market-facing teams and customers around the world, to understand network product offerings
• Review and edit documentation materials, manuals and define processes and procedures for the creation of said artifacts
• Collaborate closely with internal technology teams, customer experience and product teams to understand the various product offerings being introduced
The candidate:
• Prior experience in payments preferred
• Self-starter and quick learner with ability to work independently
• Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios
• Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks
• Willingness to dive deep and learn about our technology, system structure, and rules
• Strong analytical, data and problem-solving skills
• Superior communications, presentation and interpersonal skills
• Strong visual presentation skills, including data visualization and the ability to produce clear, compelling slides
• Strong project management skills – strong organization and task management is expected
• Strong collaborator, ability to work cross-functionally
• Ability to build and leverage relationships within and outside the organization to drive results
• Ability to interact with varying levels of leadership across the organization and with internal and external clients; ability to lead and influence at all levels
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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