Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Product Management OverviewMastercard Data & Services encompasses Mastercard's offerings beyond the transaction. We provide customers across industries and geographies with a tailored portfolio of solutions to address their business pain points.
Within Data & Services the Engines Program aims at bringing to market innovative solutions combining the power of data and consulting expertise. With compelling offerings for financial institutions, retailers, and more, our services drive efficiency and value and enable our customers to solve business problems from end to end.
The role will be responsible for the global Content Management of Cards Lab, a new self service platform that will help issuers build new or refine and monitor existing card value propositions. Insights are informed by market insights and consumer preferences, competitive benchmarking against peers, design & feature curation, card viability assessment, all led by Mastercard recommendations and validated through customer research.
Role
• Act as global point of contact for Cards Lab contents globally
• Define the content strategy of the platform and the operational process behind it
• Liaise with internal stakeholders such as Core Product teams, Loyalty, and Card Value Proposition experts to ensure content availability and reliability
• Work with external vendors to produce additional contents, or to provide translations
• Collaborate actively with regional product leads to ensure Cards Lab contents are always relevant to our customers, conducting internal analysis and customer research
• Monitor customer engagement and feedback in order to propose new initiatives to drive usage
• Build strong working relationships with a diverse group of internal and external stakeholders
All about You
Education:
• Undergraduate degree required
• MBA or relevant post graduate degree recommended
Experience:
• Experience from a top-rated consulting or digital firm desirable, as is payments/banking expertise and experience helping financial institutions at the executive leadership level
• Experience with card products, and card value propositions desirable
• Entrepreneurial mindset, creativity and strong commercial sense
• Excellent verbal and written communication skills
• Excellent analytical skills
• Ability to work on a team or independently
• Ability to multi-task in a fast-paced, deadline-driven environment
• Advanced Word, Excel and PowerPoint skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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