Manager Employee Success Job Listing at Mastercard in Dublin (Job ID R-222170)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Manager Employee Success Overview
The Manager, Employee Success will play a pivotal role in the development and implementation of progressive learning experiences that will support the development of our people, their ability to successfully perform their roles and expand their skills for future career development.
The ideal candidate will have a strong track record of architecting and implementing large-scale employee-centric experiences. This person must be innovative and always seeking to push the boundaries of adult learning and development. However, they must also have a relentless focus on practical application that is grounded in the realities of what our employees face day-to-day and the impacts they need to drive for the company. To this end, they will raise the bar for what it means to be learner-centric and have a strong focus on where our learners want to go in their career and their ‘jobs to be done.'

All About the Role

• Support discovery and learning needs analyses, and the development of learning curricula and journeys by persona.
• Create and manage project plans for the design, development, delivery, and measurement activities in alignment with Mastercard's Learning Design and Delivery Standards
• Maintain an overarching view on the intended end-to-end experience of learning solutions and experiences, ensure that key stakeholders are engaged, contributing, and aligned throughout the appropriate stages of the project.
• Oversee the day-to-day design, development and delivery activities and serve as the first point of escalation, with the ability to design, develop and facilitate employee experiences, where needed.
• Proactively and expediently identify and escalate risks and issues and be able to quickly learn and pivot as needs and conditions change, always maintaining focus on the ultimate outcome.
• Experienced in all aspects of employee experience and learning design and delivery, including familiarity with learning platforms and authoring tools.
• Define the go-to-market strategy for learning offerings in alignment with overarching L&D go-to-market cadence.
• Lead focus groups and interviews, synthesize data into actionable insights, and identify opportunities to improve learning offerings and employee experiences.
• Oversee operationalized execution of business-as-usual offerings.
• Manage and execute the procurement, vendor onboarding and invoicing process (as needed) and ensure invoices are submitted and paid on a timely basis.
• Bring in external and forward-looking perspectives on how learning trend, capabilities, experience, and expectations are evolving.

Skills and qualifications

• You are client-focused, with experience managing day-to-day program design, delivery, change management and communications with the focus on improving employee experience, engagement, and development.
• You are tech-savvy and understand experience design, an eye for driving and creating engaging experiences, and a track record for creating the new and the different.
• You are able to bring in best practice, external research and future learning trends, while also considering organizational, local/regional, and business specific needs and nuances to shape program approach and execution.
• Experience and demonstrated expertise in instructional design and learning delivery.
• Deep familiarity with learning platforms like Cornerstone, Degreed, and proficiency in authoring tools such as Articulate
• Solid stakeholder management and collaboration skills, with the ability to lead without authority across diverse stakeholder groups and drive alignment at various levels.
• Strong analytical abilities with experience deriving actionable insights from performance data.
• Excellent communication skills, capable of conveying complex ideas in a clear and engaging manger.
• Proven track record of leading initiatives, inspiring innovation, and driving excellence.
• Culture builder and employee experience expert – passionate about fostering an inclusive and diverse workplace.
• Experience with Early Career and Onboarding programs an advantage.
• As this role serves a geographically and culturally diverse employee base, experience in collaborating with global teams and understanding cultural sensitivities is critical. Candidates will be expected to work flexibly, and travel as required to offices in all regions in order to be fully effective in this position.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website