Manager, Digital Donations and Sustainability– Data & Analytics Job Listing at Mastercard in London, England (Job ID R-261705)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Digital Donations and Sustainability– Data & Analytics Manager, Digital Donations and Sustainability– Data & Analytics
Rooted in Mastercard's core value of Doing Well by Doing Good, Digital Donations – Commercialization is a team focused on driving innovation in the charitable donations / individual giving vertical (valued at ~$600B globally), capturing the secular shift from cash to incremental MA volumes, and in doing so, enabling wider societal benefits.
Key markets where the secular shift opportunity is highest have been evaluated. Within these markets, pilots are being developed that focus on leveraging our assets (tap on phone, Click to Pay etc) and partnerships towards cash displacement and creating a seamless, safe, and secure digital experience for processing donations.
The Digital Donations – Commercialization team is looking for a data-driven professional who plays a crucial role in influencing, informing, and maximizing the go-to-market strategy for individual giving, as an underpenetrated vertical for Mastercard. They use their analytical expertise to understand market dynamics, customer behavior, and sales performance to identify growth opportunities and execute strategic goals and priorities. They also excel at transforming data into compelling insights and use cases that provide future direction to the planning and execution of the team's overall approach.
In addition to the work in Digital Donations, the Manager's remit extends to support the insight and data function for the Priceless Planet Coalition (PPC), given the strong synergies with Mastercard's mission to restore 100M trees worldwide through strategic partnerships and donations.

Role
The successful candidate will manage intel building, analytics, metrics reporting, and select sales enablement workstreams primarily for the Digital Donations team and provide additional support for the Priceless Planet Coalition (PPC) and broader Sustainability and Inclusion business unit as needed.
Intelligence Building
• Develop and maintain the appropriate dashboards and tools (including CRM such as Salesforce) across teams for data visualization to increase team effectiveness, prioritization, and influence stakeholder decision-making
• Manage and maintain process of knowledge sharing and organizing the relevant workspace platforms to maximize communication and efficiency across the team
• Develop research insights and recommendations for strategic projects as needed

Data Analytics
• Leverage a broad range of MA databases and data to identify trends, patterns, and key insights that inform the team's work, strategy refresh, planning, and execution
• Manage data requests for various presentations including business cases, sales pitches, pipeline prioritization, research, etc. as needed

Metrics Reporting
• Forecast modeling for objective and KPI setting
• Work across Mastercard global and regional stakeholders to maintain clear CRM and pipeline management processes and a set of performance, campaign, and partnership dashboards to ensure accurate, transparent, and most up-to-date information for forecasting, reporting, and leadership updates
• Develop presentations and generate reports that track progress against KPI targets and annual objectives

Sales Enablement
• Produce sales enablement materials (UX flows, toolkits, demos) to build awareness with both internal and external stakeholders and customers
• Create and maintain a quarterly market insights and performance report to inform key priorities, initiatives, and execution of strategy
• Build analyses on competitors, customers, and other industries as needed

All About You
• Ability to analyze complex datasets and apply statistical methods to forecast sales performance and business trends
• Expertise in data visualization tools (e.g. Tableau, Power BI, etc.)
• Strong SQL skills for querying relational databases and familiarity with database management
• Skilled at transforming raw data into compelling, storytelling insights and visuals
• Proven experience with Customer Relationship Management (CRM) systems, with strong proficiency in tools such as Salesforce and ability to configure, optimize, and leverage CRM platforms to drive customer engagement, sales performance, and data-driven decision making
• Strong experience and knowledge of the business drivers of consumer payments, especially acceptance, security, across global regions and markets
• Awareness and understanding of Mastercard's key customers, partners, and external stakeholders in these areas, including Issuers, Payment Service Providers, Acquirers, Merchants
• Fluency in the tech sector, including deep technology foundations and thorough industry awareness
• Highly organized and detailed oriented; proficient in managing competing priorities and multi-task in a fast-paced, deadline-driven environment
• Flexible and creative, able to not only adapt but also thrive in a constantly changing environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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