Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management Job Overview:Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard has a vision to build a leadership position as the only truly multi-rail payments technology company and Europe is at the forefront in defining and executing our multi-rail strategy.
The Mastercard Account Management team is dedicated to building strong relationships with Banks and Financial Institutions and driving the adoption of Mastercard Products and Services.
We are seeking a highly motivated and experienced Account Manager to join our Global Accounts Team, dedicated to managing a key global client operating in 13 countries. The successful candidate will become part of a team of 4 professionals, responsible for overseeing the business in Italy as well as coordinating local account teams across all other markets.
This role combines client relationship management, strategic business development, and global coordination, focused on the Financial Institutions sector.
Key Responsibilities:
Account Management: Lead and support the development of the client relationship in Italy, ensuring satisfaction, retention, and growth of business.
Global Coordination: Collaborate closely with local account managers across 13 countries to ensure alignment, knowledge sharing, and delivery of consistent client experience globally.
Strategic Advisory: Act as a trusted advisor to the client, bringing strategic insights into and solutions to address business challenges.
Sales Leadership: Identify and drive new opportunities within the client organization, working cross-functionally to deliver tailored offerings.
Executive Engagement: Build and maintain strong relationships with senior stakeholders and executives at both local and international levels.
Reporting & Analysis: Provide in-depth analytical support to drive decision-making and measure performance across markets.
Cross-Functional Collaboration: Work with internal stakeholders including product, marketing, and delivery teams to support client needs and ensure operational excellence.
Qualifications:
7–8 years of experience in sales and/or strategic consulting, preferably within the Financial Institutions sector.
Demonstrated ability to manage complex client relationships and multi-country account structures.
Strong strategic thinking and analytical skills, with experience delivering insight-driven recommendations.
Proven track record of interacting with and influencing C-level executives and senior international stakeholders.
Advanced proficiency with Microsoft tools (Excel, PowerPoint, Outlook, Teams, etc.).
Excellent communication skills in English and other European languages are a plus.
Experience working in international or matrixed organizations is highly desirable.
What We Offer:
Opportunity to work with a major global client at the center of its transformation journey
A collaborative, international work environment
Clear career development path and exposure to senior leadership
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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