Lead Technical Program Manager (Development Background) Job Listing at Mastercard in Pune, MH (Job ID R-260176)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Lead Technical Program Manager (Development Background) Mastercard Technology
What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable.
And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Mastercard Gateway
Are you a Technical Program Manager with experience and passion for technological innovation, have a can-do attitude, a team player, and a strong sense of ownership? The Mastercard Gateway team is the perfect opportunity for you to assist in the delivery of a world-class unified platform, enabling commerce globally. Mastercard Gateway is looking for a program manager who has the technical aptitude to guide our Domain teams in all committed milestones and deliverables. You will work closely with cross-functional teams, including product managers, architects, software engineers, systems analysts and shared services to support the design, build, and delivery of products for internal and external usage. Mastercard Gateway is a Key Strategic Product, and this is your opportunity to perform a global role in a high impact product inside the payments industry.

About the role
Domain Governance
• Definition and alignment of business imperatives into Domain Goals/Objectives and Success Metrics and Outcomes
• Know and understand what your domain does, supports and how it fits into the overall program
• Regular reviews of the Domain Goals and Roadmap
• Drive your domains towards the Domain Goals (you are part of the domain and will be judged against your domain meeting its goals)
• Collaboratively supports business roadmap planning, intake and prioritization as member of the Domain
• Governance and processes required to deliver Key Domain Objectives and Outcomes; continuous reporting to the Domain Group and Community Leaders on progress
• Quarterly Business Reviews (QBRs); actively participating in the QBR preparation and delivery ensuring your Domain is prepared for QBRs as planned and it is delivered successfully
• Regular Epic Status Updates for Domain Epics
• Manage Change; all changes in scope, priority, dates, size needs to be tracked and managed per the new Change Request process
Domain Delivery Management (Epic, Feature, Story Program Management)
• Understand the technical details and interfaces to the point of progressing objectives forward
• At all times know what is going on in your domain; informed on your domain's individual projects in detail
• Supports the domain team, especially with respect to grooming and maintaining the product backlog and facilitates a healthy intra-team dynamic with respect to priorities and scope
• Continuous, collaborative planning, execution, and delivery, from inception to completion for all committed outcomes
• Drives epics from initiation through delivery within the wider business context
• 'Project Manage' all Epics
• Provide oversight, coordination, and manages dependencies and risks of the epics, projects and features within the domain, collaborating with partners for deliverables outside of the domain
• Actively contributing to prioritization; calling out potential issues, dependencies (including cross-domain) and risks
• Supports sprint planning activities; feature & defect backlog refinement, outcome setting, and road mapping
• Ensuring all features are thoroughly elaborated. Feature descriptions need to be meaningful and contain the right amount of detail
• Ensure Defects are prioritized and resolved based on the business priority
• Use data to drive decisions and provide insights in the product and engineering space
• Monitors domain-level metrics and KPI's to drive continuous improvement
• Set the Domain Metrics, track them and report on them; not just ALM-based
• Support the Deployment Process; manage and track all code deployments
• Ensure features are ready for the release and have had all quality gates and product activities completed
• Ensure timely reporting of any risks or changes
• Ensure timely reporting of which features will go into the specific release
• Manage the Domain's Deployment Calendar (dates, content, comms)
Ways of Working/Agile Conduit
• Serve as the “Agile conscience” for the domain demonstrating Agile practices and mindsets; promote the 'Ways of Working'
• Looked to as the first line of communication for the domain as the source of the truth for team status and reporting to all levels of the organization

All about you
• Prior technical program delivery experience
• Experience in managing large scale enterprise technical or engineering teams/domains and products from inception to delivery and experience articulating the impacts using metrics.
• Can run with defined work with complete independence and can manage through areas with ambiguity to bring solution or lead discussions to get to solution. Manages escalations with leadership effectively. Makes decisions when needed that show leadership - and knows when decisions should be made by the leadership team.
• Manages communications across all roles of the team (product, engineering, etc.) effectively to ensure consistent messaging is present. Communications are tailored for the audience.
• Understands business strategy and design approaches within product, program or technology domain. Keeps abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.) to ensure appropriate trade-offs / outcomes. Recognizes prior failure patterns and actively steers teams to avoid.
• Previous technology training or work experience a plus
Expertise in Payments, IaaS, PaaS, huge plus if you have expertise in CI/CD, SQL databases, microservices APIs, and distributed systems operations in a DevOps model are a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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