Director, Product Management-Technical Job Listing at Mastercard in Dublin (Job ID R-262442)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management-Technical Overview

As a Customer Access Product Leader, you will be responsible for shaping the vision and strategy of our products that power business and customer experiences. You will translate business needs, market opportunities, and technology trends into actionable product roadmaps using the Working Backwards method. Collaborating closely with cross-functional teams—including Technical Program Managers, Developers, UX Designers, and internal customers—you will define and prioritize features, functions, and user stories that drive platform innovation and adoption. You serve as the voice of the business customer and are accountable for the success of Customer Access program.

Role

Define and communicate the vision and strategic direction for assigned platform products.
Lead a global team of individual contributors and potentially first-level managers to conceptualize and execute a 1–2 year product roadmap.
Demonstrate deep expertise across multiple platform products and foster collaboration across internal and external teams.
Identify and mitigate short- and medium-term risks to product development and adoption.
Monitor feature development, defect resolution, and operational metrics for in-market capabilities.
Develop and align departmental vision with broader organizational goals.
Promote a data-driven, continuous learning culture and improve key performance indicators.
Make trade-off decisions across a portfolio of platform products.
Contribute to organizational planning and manage escalations with resolution strategies.
Lead post-launch reviews, incorporate customer feedback, and refine future launch plans.
Share best practices across Mastercard teams and engage with business customers to refine product roadmaps.
Use data analysis to solve complex problems and communicate insights to senior leadership.
Oversee product operations and coordinate improvement initiatives across the team.
Represent Mastercard in external stakeholder discussions and strategic roadmap conversations.
Drive adoption of platform products across multiple marketplaces with minimal oversight.
Provide coaching and feedback to direct reports, fostering growth in functional and leadership capabilities.
Set individual goals aligned with department and functional objectives.

All About You

You are a visionary product leader with a strong ability to translate business needs into platform strategies.
You thrive in cross-functional environments and excel at stakeholder engagement.
You possess strong analytical skills and are comfortable making data-driven decisions.
You are an effective communicator, capable of influencing across organizational boundaries.
You are passionate about mentoring and developing talent within your team.
You are proactive in identifying risks and opportunities, and you take ownership of outcomes.
You are committed to continuous improvement and delivering customer-centric solutions.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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