Director, Product Experience Design - AI Product Consulting Job Listing at Mastercard in Toronto, ON (Job ID R-269841)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Experience Design - AI Product Consulting Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard's rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

Overview

This is not a typical Director role; it's an opportunity to help build something new. As part of Mastercard's emerging AI Consulting team, you will operate at the intersection of customer experience, design, and innovation, shaping how we bring AI-powered solutions to life for clients worldwide.

We're looking for a visionary design leader who thrives in ambiguity, embraces a startup mindset, and is passionate about creating experiences that inspire and deliver impact. You'll combine strategic thinking with hands-on design expertise, translating complex ideas into compelling narratives and world-class visual outputs that resonate with senior stakeholders.

This is a chance to define the playbook, not follow one. You'll have the freedom to experiment, the responsibility to deliver, and the mandate to create design standards that scale globally, while influencing how Mastercard reimagines customer engagement through AI.

About the Role:

A. Customer Experience Leadership

Design AI Product Journeys: Shape customer experiences that transform how clients engage with Mastercard. Use insights and experimentation to eliminate friction and create differentiated value.

Blueprint Bold Concepts: Translate strategy into tangible models and prototypes, partnering with product and technology teams to bring ideas to life.

B. Creative & Visual Strategy

Lead Visual Storytelling: Define and execute the creative vision for all client-facing and internal deliverables, ensuring clarity, impact, and brand alignment.

Create High-Impact Assets: Develop presentations, executive briefings, and storytelling materials that simplify complexity and engage senior audiences.

Establish Scalable Design Standards: Build frameworks, templates, and guidelines that enable consistency and quality across global teams.

C. Innovation & Operational Excellence

Leverage Advanced Tools: Use platforms like Adobe Creative Suite, Figma, Sketch, and PowerPoint to deliver world-class outputs. Stay ahead of emerging design technologies and trends.

Drive Automation: Introduce AI-driven workflows to accelerate production and improve efficiency.

Experiment & Iterate: Foster a culture of test-and-learn, using prototypes and pilots to validate ideas quickly.

D. Leadership & Collaboration

Partner Across Functions: Work closely with Consulting, Product, and Technology teams to align design with business objectives.



All About You

Experience in design leadership roles within technology-driven or consulting environments, with a proven track record of delivering high-impact visual strategies for executive-level audiences.

Poses an Entrepreneurial mindset, are adaptable, and comfortable with ambiguity. Thrive in building structure where none exists.

Advanced proficiency in design tools (Adobe Creative Suite, Figma, Sketch, PowerPoint) and strong understanding of visual storytelling, branding, and user experience principles.

Exceptional communication, stakeholder management, and problem-solving abilities. Collaborative and detail-oriented.

Leadership: Experience mentoring teams and fostering a culture of creativity and innovation.

Innovative thinker with a drive for visual excellence and operational efficiency. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $146,000 - $234,000 CAD

 Apply on company website