Director of Product Management, Disputes Job Listing at Mastercard in Toronto, ON (Job ID R-248065)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director of Product Management, Disputes Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Role Overview
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our team is responsible to deliver end-to-end solutions for a diverse global customer base including banks, retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods
and telecom companies.

The Disputes and Customer Experiences team within Security Solutions Organization is looking for a Director of Product Management to drive our disputes strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. This role will play a critical role in defining and executing the build of highly priority and fast paced products that will redefine the dispute space at large.

Key Responsibilities
Build relationships across Product, Engineering, Regions, Foundry and other Mastercard cross functional teams to identify business opportunities, solve problems, and deliver solutions.
Cross functionally coordinate Engineering, UX Designers, Product SMEs, Foundry teams and more in defining product requirements and approving them for build. Own and track your work through development to ensure requirements are met according to expectations.
Own thoughtful prioritization of roadmaps and ensure all stakeholders and bought in to the collective mission.
Write buisiness requirements and breaking them out into initiatives, epics and features.
Create a business delivery strategy working with Engineering.

• Maintain careful records of project statuses and keep stakeholders abreast of progress as well as raise risks.
• Define product usage metrics and work with development teams to monitor
• Support the ideation and development of a strong pipeline of future opportunities leveraging internal and external relationships. Uses a data-driven approach to assess market opportunities and to build business cases incorporating accurate representations of future revenues and expense bases.

All About You

• 8+ years of product management, product owner, or product manager technical experience with a focus on product strategy and zero-to-one new product development. You should be a well-rounded product owner with experience in back-end and front-end solutions that are both direct to consumer as well as B2B2C.
• Experience developing and commercializing new products in large, matrixed organizations of a similar scale as Mastercard. Experience in fintech, banking, and large tech is desired.
• Understand product development concepts and best practices.
• Lead with a team mindset and be flexible to what your cross-functional partners need to excel in their respective roles.
Experience representing business and customer needs when defining the requirments.
• Able to build relationships and delivering results with global, multi-cultural and remote project teams
• Strong communication skills, able to articulate and where necessary simplify concepts and details. Comfortable presenting to all levels and maintaining good documentation for executive oversight.
• Strong ability to lead by influence
• Excitement to work on a fast pace, high priority product that will impact hundreds of thousands of consumers around the globe.
• Experience and comfort with emerging technologies such as AI, LLM, machine learning, etc. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website