Director, Global Product Management, Financial Crime Solutions Job Listing at Mastercard in London, England (Job ID R-219446)

Description

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Global Product Management, Financial Crime Solutions Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Today's digital economy opens up a world of opportunity for everyone everywhere to connect. Mastercard Identity securely and seamlessly connects people with merchants, banks and businesses worldwide — enabling them to interact with confidence how, where and when they want. Powered by its identity data sharing technologies, identity insights, machine learning risk scores, and biometrics, Mastercard Identity enables organizations to verify and authenticate more genuine consumers and prevent fraud in real-time. As a global leader in identity, the company fuels and secures the entire verification and authentication lifecycle. From the initial account opening through account changes – and across the payment transaction and fraud ecosystems, Mastercard Identity instills trust on both sides of the interaction.

Overview

The Financial Crime Solutions (FCS) team is a cross-functional team, overseeing solutions that are dedicated to safeguarding businesses and consumers from various financial crimes. Made up of our product management, data scientists, operations, and technology partners, we have launched solutions for account to account real-time payments that detect and prevent financial crime, with advanced technologies, data analysis techniques and industry best practices to identify suspicious patterns, behaviors, and transactions on a global scale.

The Financial Crime Solutions team is looking for a Director of Global Product Management to help drive delivery of existing and new products, product roadmap and strategy by consistently innovating and problem-solving. The ideal candidate is passionate about helping our customers to reduce fraud/scams, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

This role presents a unique opportunity to contribute to the ongoing success of our solutions, by providing valuable pre-sales product support, and help shape the next phase of development on our roadmap. Through collaboration, strategic analysis and innovative thinking, this role will help strengthen our position in the market and provide unique learnings in an ever-evolving landscape.

Role

• Develop and deliver pre- sales strategy and roadmap for the products they support, clearly communicating it to key stakeholders on an ongoing basis
• Leverage the Studio framework to manage the delivery of ongoing innovation and enhancements to focus Products
• Deploy test & learn experimentation to ensure that the end user and customer experience is continuously optimized
• Collaborate with internal partners and engage directly with customers to gain deep understanding of needs - use customer research, feedback and data to build iteratively and test/ experiment innovative concepts and features.
• Take accountability for the delivery of key product enhancements
• Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget. Proactively communicate situation and proposed solutions to senior management
• Participate with stakeholders in cross-functional teams (e.g. Data Science, Engineering, Product Operations) in the development of business requirements to achieve Product objectives
• Drive institutionalized knowledge through the use of consistent product documentation (e.g., support documents) across the Studio framework
• Understand regulations and localization needs impacting our business, establish foundational global implementations

All About You

• Experience in a senior pre-sales role is desired.
• Take a data-driven approach to product enhancements, identifying opportunity areas and contributing to the Product roadmap, prioritizing work to deliver against key areas of focus
• Significant background in payments and financial services, specific experience working in fraud strongly preferred
• Successful Fraud or AML product management/consultancy experience (3+ years)
• Demonstrated ability to multi-task and prioritize in order to meet project constraints (budget, deadlines, etc.)
• Understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
• Leverage working knowledge of Mastercard business, systems, products and customer requirements in making fact-based business and product decisions
• Experience of engaging with external customers and advanced communication skills.
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices
• Demonstrate and drive Mastercard Way behaviors through their behavior, (e.g. customer and stakeholder interactions)
• Strong technical and technology skills. Strong analytical skills and financial literacy and understanding of payments data sources and formats (ie, ISO20022, ISO8583).

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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