Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Director - Facilitator, Consulting & Innovation OverviewMasterCard Digital Labs is a leading edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes – helping customers and partners extend their innovation agenda through the delivery of leading edge programs, processes and applications.
Team Purpose – Digital Labs a
• Digital Labs supports our customers and partners with Innovation and R&D consultation - delivering customized innovation programs, products and support - tailored to meet client-specific business challenges. Labs as a Service is a joint venture alliance between Labs and Advisors
• Digital Labs will help customers create effective solutions to real problems in a compressed timeframe using cost effective innovative processes
Leader, Program Manager
• The Program Manager role within Digital Labs is responsible for preparing, organizing and reporting on external customers engagements.
• This role will report to the Head of Program Management and will own the PM aspects of client engagements in Europe.
• This role will work closely with internal stakeholders such Legal, Finance and Product Innovation to ensure successful execution of client engagements.
• This person will be an advocate for innovation at MasterCard, both internally and externally, in the region.
Questions to consider:
• Are you an experienced Program Manager whose passion is getting the job done?
• Have you the ability to think on your feet and manage competing priorities effectively?
• Does technology and its pivotal role in transaction commerce excite you?
• Do you have an ability to manage customer expectations so as they are always met or exceeded?
Role
Responsibilities
• Responsible for managing customer project engagements including scheduling / organizing customer innovation events and preparation for same, monitoring / status reporting, capturing learnings and ensuring that scope of works (SOW) are delivered in accordance with customer expectations.
• Administer the SOW process for customer engagements, including liaising with internal legal counsel and client legal and business stakeholders.
• Administer the MasterCard program financial process from initial client engagement through to internal review, approval and signoff.
• Liaise with internal stakeholders (Product Innovation, Technical, Design, SMEs) to ensure adequate resources are available across multiple client engagements.
• Source, negotiate and manage vendor contracts and ensure expectations are met between MasterCard, the vendor and the external client as appropriate
• Organize and maintain team equipment and supplies requirements.
• Engage with MasterCard customers and prospective customers to generate new innovation engagements for the Digital Labs team in the region. Manage and report on the Labs sales pipeline and maintain contact relationships in support.
• Contribute to the development of new LaaS innovation programs and products and the enhancement of existing LaaS innovation methodologies that can be delivered to customers.
• Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the LaaS team to develop product prototypes that would be relevant to MasterCard's customer base.
[All about you
Knowledge / Experience Preferred
• Multifaceted project / program management experience.
• Demonstrated experience in innovation / technology commercialization.
• Must be able to support diverse customer engagements / interactions and drive the resulting project as well as having the capability to engage and persuade senior level executives.
• Demonstrated negotiation skills in dealing with internal stakeholders and external clients.
• Dynamic problem solving / conflict resolution skills.
Skills / Abilities (Desired)
• High energy, can-do attitude, with strong desire to succeed with excellent communication / presentation skills.
• Entrepreneurial, experience in a start-up and blue chip corporate environment.
• Organized, with an ability to prioritize/ tailor complex information to different audiences' needs.
• Ability to act effectively as a brand ambassador.
• Excellent verbal and written skills.
• Willingness to travel across European region primarily and globally as required.
• Payments experience highly desired.
• Relevant language skills for Europe highly desired.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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