Director, Business Process Improvement (GBSC Strategy & Transformation) Job Listing at Mastercard in O'Fallon, MO (Job ID R-254578)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Business Process Improvement (GBSC Strategy & Transformation) OVERIVIEW
Mastercard's Global Business Solutions Center (GBSC) is dedicated to helping the organization transform their business operations to achieve higher efficiency, effectiveness, and agility. Today, with over 1,200 dedicated colleagues worldwide, the GBSC supports more than 200 services across 89 countries spanning all business units. Our commitment to excellence, innovation, and collaboration drives us to continuously elevate standards and exceed expectations in every endeavor. By leveraging a comprehensive suite of services and solutions, the Strategy, Enablement and Transformation Team is one of the key foundational pillars that supports overall GBSC and enterprise stakeholders in optimizing their business to drive value and enhance performance.

As we head into our next phase in advancing our commitment to our stakeholders, the GBSC is seeking to hire a Director, GBSC Strategy and Transformation based in O'Fallon, MO. This leader will be responsible for driving the execution of the GBSC-wide strategy and transformation roadmap. This role focuses on translating high-level strategic priorities into actionable plans and ensuring effective delivery of initiatives that support both GBSC and Enterprise-level goals. Reporting into senior leadership, this individual will lead the day-to-day coordination, tracking, and execution of key transformation programs, working closely with initiative owners, functional teams, and key partners to ensure alignment, remove roadblocks, and deliver results. The Director plays a critical role in advancing the GBSC Strategic Pillars—Evolve Foundations, Enable Solutions, and Expand Services—by driving the mobilization of cross-functional efforts across People, Culture, Partnership, Technology, and AI.

ROLE
• Lead the execution of the GBSC multi-year transformation strategy by developing detailed initiative roadmaps, defining milestones and KPIs, and collaborating closely with initiative owners and functional leaders to ensure successful delivery aligned with enterprise objectives
• Manage and develop a team of transformation professionals to drive process optimization, standardization, and scalability
• Partner with technology and process teams to implement innovation and automation initiatives, including enterprise AI strategies
• Oversee the delivery of multi-year cost and efficiency programs by tracking progress against savings targets and benefits realization, ensuring alignment with operational excellence goals
• Support the operationalization of the GBSC operating model by maintaining governance frameworks, reporting structures, and portfolio oversight
• Coordinate cross-functional efforts for new service integrations and business expansion.
• Manage day-to-day third-party vendor relationships, including monitoring performance, resolving issues, and coordinating contract activities
• Provide oversight for financial management processes such as budgeting, forecasting, resource allocation, and enforcing financial discipline
• Build and sustain strong relationships across GBSC and enterprise stakeholders to facilitate effective initiative execution, drive change adoption, and act as a key liaison between delivery teams and senior leadership

ALL ABOUT YOU
• Strong strategic execution skills with proven ability to translate high-level goals into actionable plans and measurable outcomes
• Experience managing complex, cross-functional programs and leading teams responsible for process optimization and transformation initiatives
• Solid understanding of financial management, including budgeting, forecasting, resource planning, and cost control in large-scale operations
• Expertise in vendor and third-party relationship management, including performance oversight and contract coordination
• Excellent stakeholder management and communication skills, with the ability to build trusted relationships across multiple levels and functions
• Strong analytical and problem-solving skills, with the ability to identify risks, dependencies, and course correct as needed
• Experience operating in fast-paced, complex, and global environments, balancing competing priorities and influencing without direct authority
• Proficiency with program governance frameworks, reporting tools, and performance tracking methodologies
• Collaborative leadership style focused on team development, empowerment, and fostering a culture of continuous improvement

Pay Range
O'Fallon, Missouri: $128,000 - $198,000 USD Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

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