Director, Business Administration – Supplier Management Job Listing at Mastercard in London, England (Job ID R-254216)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Business Administration – Supplier Management OVERVIEW

The Bank of England (The Bank) recognises Vocalink as a Specified Service Provider of critical national infrastructure to multiple Recognised Payment System Operators (e.g. PayUK, LINK).

This means that Vocalink falls under the regulation of The Bank and relevant RPSOs. As part of our regulatory obligations, there are rules around how we should engage with and manage our suppliers and the risks associated with using third-parties.

The Supplier Management function works to ensure we are demonstrably upholding our obligations to our regulators. Our directive is that we will ensure our ability to demonstrate a clear understanding of our supply chain (and associated risks), and will actively govern that supply base within the appropriate management frameworks based on the required level of oversight.

Vocalink therefore operates its own Supplier Management Framework to keep in line with regulatory requirements and industry best practice. The Supplier Management team work to ensure suppliers are managed in line and adhere to the requirements of this framework.

The Supplier Management Team maintains a separate artefact repository consisting of key third party governance documentation and evidence.

ROLE

This role will work across and in collaboration with Internal Vocalink stakeholders with a defined supplier management role, other VL and Mastercard functions such as Risk, Security & Regulatory Compliance and Sourcing along with external suppliers. Responsibilities include:

• Ensuring the Supplier Management Framework is deployed and functioning as designed across in scope areas to mitigate Supplier risk.
• Identifying gaps / areas of shortfall, working with those with supply roles, providing coaching and upskilling as necessary.
• Manage the undertaking regular assessments against the management framework, driving (and tracking) improvement plans in conjunction with respective business owners.
• Manage the development and ongoing delivery of a monthly MI Dashboard providing defined metrics with insightful and actionable information in respect of Supply Chain Management and associated risks
• Lead on establishing and maintaining at a regular cadence an artefact repository so at any point VLL can demonstrate an up to date understanding of their supply chain and management frameworks to customers, supervisory bodies, internal stakeholders or other interested parties as required
• Ensuring regular review and update of supplier management frameworks / approach to ensure VLL meet ongoing / evolving needs (internal & External)
• Establish a more involved/proactive stance within the relationships of our Critical and Key suppliers to ensure the multi-level governance framework is fully embedded and adopted on an ongoing basis.
• Work with key stakeholders and other resources to design solutions for established objectives, define functional requirements, test and implement the solution.
• Risk mitigation and remediation with suppliers as required – identify and deliver outputs including logical recommendations based on analysis undertaken in order to facilitate discussion and drive positive outcomes.
• Ensuring close alignment with L1 Risk Management, Operational Resilience, Mastercard Sourcing and Third-Party Risk Management is maintained.
• Implement and manage growing industry requirements from customers and regulators
• Co-ordinate Supplier Management involvement with regards to contract negotiations and extensions.
• Take lead on Intercompany Relationship Management and Intercompany Agreements
• Manage the delivery against our Operational Resilience and O&TPRM Commitments.
• Manage and improve the risk and control maturity of the function.
• Enable, support and build further upon Mastercard's ESG strategy and priorities through business focus to drive sustainability.
• Annually review and refresh key documentation such as the Supplier Management Framework and Outsourcing & Third Party Risk Management (O&TPRM) Policy

ALL ABOUT YOU

Essential
• Knowledge of Sourcing and Supply Chain principles
• Ability to organize, manage and work effectively to accomplish multiple high priority tasks
• Stakeholder management - experience facilitating communication/mitigations both internally to stakeholders and externally with suppliers
• Experience designing and implementing a programme, and then performing the assurance
• Industry expertise on UK regulatory requirements
• Experience of 3rd parties and associated management frameworks
• Excellent interpersonal skills including facilitation, negotiation, collaboration and influencing
• Strong stakeholder management skills
• Strong analysis, initiative and problem-solving skills
• Teamwork and coaching
• High degree of self-organisation
• Strong analytical skills

Desirable
• Understanding of Vocalink process and systems (e.g. purchasing, recruitment, onboarding, organisational governance)
• Experience in the Payments Industry and some understanding of one or more payments systems e.g. BACS, LINK, FPS, ICS, IPS
• Experience of 3rd parties and associated management frameworks
• Ability to identify inefficient processes and propose enhancements
• Ability to support customer and regulatory-facing requirements
• Business process mapping experience and understands its importance to process excellence

Key Competencies

The typical competencies we look for at VLL include:

• Organisation & Strategic Planning - Shows effective ownership and responsibility to achieve goals and deadlines, even when there is a high degree of change. Ensure a strategic vision allows for the growth of a sustainable programme
• Ability to drive positive and impactful change – integration of the various aspects of this programme will require ‘buy-in' from stakeholders
• Communication – the ability to communicate organisational initiatives, issues, and resolution plans within several cross-functional teams.
• Leadership - Displays positive and appropriate interpersonal skills providing a shared vision for team, influencing and motivating them to achieve relevant goals, even when not having direct “line management” responsibility.
• Customer focus - Takes time to fully understand customer needs or requirements and follows through actions to the end result. Constantly checks others needs or requirements and puts themselves out to achieve customer needs
• Attitude & Personal Motivation - Highly motivated and committed to the job and the Company. Positively influences others and consistently generates new ideas for improvement in own area.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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