Description
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Solution Architect OverviewThe Customer Solutions Center sits at the intersection of product, services, marketing and, most importantly, our customers and prospects. We have a front-row seat for how our capabilities are driving impact in the industry. From our core products that are at the heart of everyday commerce to our newest solutions in digital, security, networks and services, Solutions Architects play a vital role in driving influence and revenue for Mastercard.
As the Analyst, Solutions Architect, you will work with the rest of the CSC team and our Spanish and Portuguese customer account management to deepen our relationship with new and existing customers by articulating a differentiated “Why Mastercard” story around our products and services. You will support solutioning efforts that leverage the full breadth of the Mastercard toolbox to solve customer pain points or address customer opportunities. You will work with the CSC and Sales team in the identification of customer needs and the mapping to Mastercard products and services, supporting the story-telling process across a diverse set of customers.
About the Role
• Support Product Sales strategy for Spain and Portugal
o Cross-market support on KPIs reporting and follow-up
o Collaborate with internal and external stakeholders to successfully execute and manage product growth in the markets
o Support CSC in developing internal and external materials articulating market strategy
• Support definition of the narrative for Mastercard products, benefits and solutions
o Understanding of product development/management
o Ability to comprehend the business, market context and customer needs to drive and architect integrated and innovative solutions
o Collaborate with the account and business development teams to identify customer needs and opportunities
o Support CSC team on RFP responses / creation of value propositions for accounts opportunities
• Works closely with Account and Product teams
About you
• A problem solver, keen to understand customer challenges – inquisitive, and able to simplify complexity
• Good storyteller and communicator both PowerPoint/written form and verbally
• Understanding of technical basics, APIs, process flows
• Ability to comprehend the business, market context and customer needs to drive and architect integrated and innovative solutions
• Ability to analyze both quantitative and qualitative data and derive recommendations from data
• Ability to work well collaboratively
• Experience / knowledge
o Engineering or Bachelor's degree in Business Administration, Economics, MBA or equivalent
o Product / services background and foundational knowledge of the payments ecosystem is an advantage
o Similarly, prior consulting and business solutioning experience is an advantage
o Analytical and written communication skills
o Problem solving and product management skills
o Languages: English, Portuguese, Spanish
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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