Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Analyst, Insights and Enablement About MastercardWe are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Data & Services within Mastercard
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include predictive analytics, data visualization and business intelligence software.
Insights & Enablement within Data & Services
The Insights & Enablement team ensures we have the right infrastructure and tools to enable data-driven decisions and optimize productivity. We partner across D&S to enhance reporting insights, increase efficiency, and automate processes. The Business Development Insights & Enablement Team (BD I&E) supports the front-line business development sales team for Mastercard Data & Services. Our team ensures that our BD teams focus on what they do best - Selling. This function designs and builds the sales capabilities that the D&S team needs to effectively materialize its revenue growth potential, while at the same time simplifying current sales support activities to enable the team to spend more of their time selling with clients.
The Analyst, Insights and Enablement will support in the conceptualization and implementation of various process and system enhancements for D&S BD team.
Role
• Develop a strong understanding of D&S business and Business Development function
• Understand Sales lifecycle processes and systems that support them
• Engage with BD team and understand their pain-points related to internal processes
• Identify solutions to the pain-points by applying process improvement techniques; exploring better use of data & technology; and creative thinking
• Conceptualize digital / process transformation programs to build and implement identified solutions
• Craft detailed functional requirements and design wire-frames for UI and UX; co-ordinate with Technology teams for build; and conduct User acceptance testing
• Ensure successful implementation with disciplined Program management and change management efforts
• Leverage tactical automation (Tableau, Alteryx, others) for efficiency improvements where needed
All About You
• Experience in business process transformation.
• Experience collaborating with internal stakeholders and working in cross-functional teams
• Strong networker across relevant stakeholder base with the ability to listen, build common ground and influence others
• Creative problem-solver, possessing high level of comfort with fast-paced, dynamic work environment
• Demonstrated project management, organization, and execution skills with strong ability to manage deliverables and deadlines for multiple initiatives and teams.
• Strong interpersonal skills and the ability to work cross-functionally in a matrix organization
• Excellent oral and written communications skills; experience communicating directly with senior leadership
• Demonstrated ability to work quickly, respond to urgent, unanticipated requests, and manage ambiguity.
• Flexible to work with global offices across several time zones.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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