Field Service Technician Job Listing at Leonardo DRS in Bridgeton, MO (Job ID 1335374600)

Description

Job ID: 113087 

The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 5 year running Top Workplace in the Greater St. Louis area.  

Leonardo DRS Land Systems is seeking full time Field Service Technicians of various levels of experience.  The ideal candidates will be responsible for providing hands on technical support of DRS Land Systems products.  Field Service Technicians are key players in the pre and postproduction life cycle here at Leonardo DRS Land Systems.  As a Field Service Technician, you may do all or some of the following tasks:

• • Assembly and support of prototype products
  • Real world/real time troubleshooting and repair at various customer sites
  • Provide testing support (by helping perform testing, providing technical support, and/or correcting deficiencies as required),
  • Provide technical support during training events
  • Coordinate and perform product upgrades in the field

This position is based out of Bridgeton, MO but the selected candidates must be able and willing to travel/deploy to CONUS and OCONUS customer locations 50-75% of the time.

• Responsible for providing technical support of DRS Land Systems products through prototyping, testing, fielding, and follow-on support stages of various programs to internal and external customers
• Assist with maintenance support, repairs and/or modifications using a variety of hand tools and test equipment 
• Assist in demonstrating setup and adjustment of complex equipment for potential users or operators
• Demonstrate setup and adjustment of complex equipment for potential users or operators.
• Complete appropriate written documentation and feedback for onsite service and installations
• Demonstrate great customer service skills and serve as customer contact on technical issues
• Deliver technical solutions to customers with a high degree of professionalism
• Must be able to identify technical and logistical problems and help determine solutions.
• May provide formal/informal training of customer personnel
• Exhibit mature, independent judgment and communicate effectively
• Ability to work independently at customer locations
• Punctuality and attendance are considered essential functions because the services to be provided to the customer can only be performed at the customer site and in a manner that is consistent with the customer's scheduling
• Employees must be able to maintain and adhere to the customer's on-site scheduling requirements, including working variable shifts and up to 12-hour shifts while traveling to customer sites to perform necessary testing
• Support, communicate, reinforce, and defend the mission, values and culture of the organization
• Responsibilities will vary based on level

• High school diploma or GED
• Level will be based on years of relevant experience and knowledge
• Must have an understanding of one or multiple technical competencies (electrical, mechanical, hydraulics, pneumatics, etc.)
• Must be able and willing to travel to CONUS (Contiguous United States) locations to perform repairs, upgrades, provide fielding support, and other assignments as required. Technicians can expect to be away from their home of record (St. Louis, MO & surrounding area) 50-75% of the year on average
• Must be able and willing to travel to OCONUS (Outside the Contiguous United States) locations to provide field support. Locations are generally on the European & Asian continents; however, travel to Africa and Australia may be required for future programs. Rotation periods are generally 4 to 6 months at a time
• Must have or be eligible to obtain U.S. passport
• Must have valid driver's license to obtain a rental car to transport to and from various assignments
• Must be able to obtain and retain a company-sponsored credit card for use while on business travel
• U.S. Citizenship is required.  This position requires an active Department of Defense (DoD) Secret Clearance or the ability to obtain such clearance within a reasonable time after commencement of employment
• Good communications skills (written and verbal)
• Demonstrated teambuilding and leadership skills for senior level positions
• Fundamental understanding of computer systems, operating systems, and configuration files, a plus
• Computer proficiency with MS Office application experience, including Word, Excel, Project and PowerPoint; detailed understanding and use of database technologies is helpful

U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

The expected pay scale for this position is $37,755.00/year - $69,096.00/year for the state of Illinois, dependant on level offered.  Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, Leonardo DRS considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate's relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations.

Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours. 
*Some employees are eligible for limited benefits only

Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY