Description
Help Desk Support - Treasury Management Customer Service Representative
Start date: 2/27/2025
End date 8/25/2025
Shift: 10am-7pm
Pay Rate: 20.19/hr
Farmington Hills, MI
Responsibilities:
• Responding to telephone, email, and fax inquiries from corporate customers, account officers, and other internal departments
• Independently resolving customer issues quickly and creatively while focusing on quality
• Handling multiple customer requests simultaneously, prioritizing tasks to ensure prompt and accurate resolution
• Collaborating with other team members to ensure a seamless customer experience
• Providing basic customer product training and responding to "how to" questions
• Recognizing and responding to red flags that can be related to fraud or high-risk situations
• Contributing to the revenue stream generated by cross-selling and up-selling opportunities
Requirements:
• Have excellent high-level written and verbal communication skills
• Are technology-savvy and can troubleshoot technology with products and services
• Have 4 years of customer service experience
• Have 3 years of banking, financial sales, and call/contact center experience
• Have experience with Microsoft Outlook applications, systems data entry, quick to learn new software, and internet searches
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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