Resource Specialist I, Nurse Job Listing at Kelly Services in United States of America (Job ID 1459)

Description

Overview

For those who want to keep growing, learning and evolving. We at KellyConnect® hear you, and we're here for you! We're seeking a Resourse Specialist-Nurse to work at a Fortune 500 employer centrally located in Blue Ash, OH. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

The Resource Specialist I, Nurse is responsible for providing exceptional customer support to external and internal customers during nurse related support inquiries.

What's a typical day as a Resource Specialist-Nurse? You'll be:

• Providing support to customers pertaining to the client organization products and services.
• Handling customer support emails or calls accessed through the toll-free lines or through other appropriate communications
• Ensuring 24/7 support for customers who require immediate access to a healthcare professional to resolve product and procedure issues for disposable and capital products by participating in weekend and off-hours emergency on-call support.
• Maintaining tools/systems related to client internal Resource Departments
• Identifying process improvements 
• Collaborating with leadership to ensure sustainable, robust and accurate processes that are compliant to client policy/procedures
• Coordinating and support of product/procedure training
• Partnering with colleagues, identifies and implements changes/solutions
• Partnering with leadership to help implement strategies to contribute to the overall efficiency and effectiveness of the team
• Supporting continuous improvements in current processes and creation of new capabilities to meet future needs
• Communicating business related issues or opportunities to next management level
• Following all guidelines related to Health, Safety and Environmental practices
• Ensuring personal and client compliance with all Federal, State, local and Company regulations, policies, and procedures
• Fulfilling other duties assigned as needed

• Vocational, Certificate, Technical, Associates, Bachelor degree with an active RN license.
• Minimum of 2+ years progressive experience within a health care environment, medical contact center &/or experience handling customer/patient service issues within a medical environment is required.
• Customer-facing role experience preferred.
• Ability to multitask and prioritize projects required.

• Excellent customer service/customer focus
• Projects behaviors that are consistent with the Standard of Leadership
• Detail-oriented
• Effectively manages work and time to produce desired outcomes (time management)
• Provides support in investigation of customer issues and establishes appropriate course of action
• Clinical/technical expertise 
• OR experience preferred (not required)
• Decision making skills
• Critical thinking / problem solving skills
• Knowledgeable of Medical Device Regulations
• The ability to take initiative, be results oriented and manage multiple competing deliverables simultaneously is required
• Demonstrate excellent written, oral and presentation skills required (advanced Word, Excel, Outlook and PowerPoint)
• Ability to work independently with minimal supervision and in a team environment
• Ability to present detailed data in a clear and concise manner
• Strong organizational skills and the ability to handle complexity
• Strong analytical skills
• Excellent interpersonal skills
• Ability to adapt to constantly evolving environments
• Ability to establish and maintain credibility as a knowledgeable business partner across business functions at all levels
• Ability to collaborate with internal and external partners