Relationship Manager Job Listing at Kelly Services in Denver, CO (Job ID US3631425_BH10045557)

Description

Relationship Manager
Fully Remote
Direct Hire
$80-90k

*Position qualifies for commission that could bring total comp to $100k
*Position is fully remote (any US time zone acceptable)

Kelly is seeking a Relationship Manager to work with our Denver-based client, a rapidly growing technology company dedicated to innovating the world of employee benefits. This is an excellent opportunity to work for an award-winning organization that strongly believes in employee development!

The Relationship Manager will play a key role in ensuring high client retention and satisfaction while expanding product utilization. This role will serve as a primary point of contact for clients, focusing on engagement, retention, and revenue growth.

Specifically, the Relationship Manager will:

• Bring fresh ideas to the table
• Collaborate with cross-functional teams
• Consistently hit quarterly Big 3 goals
• Maintain a net revenue retention rate above 99%
• Manage assigned client accounts, ensuring proactive communication and relationship-building
• Act as a trusted advocate by understanding client objectives, strategies, and key stakeholders
• Identify and execute upselling and cross-selling opportunities
• Develop and lead quality partnership reviews
• Collaborate with internal teams to ensure exceptional service delivery
• Demonstrate value to clients and guide them in navigating services
• Manage contract renewals and ensure smooth plan year transitions
• Address client concerns efficiently and ensure timely resolutions
• Maintain a client Net Promoter Score (NPS) of 40 or higher

Qualifications:

• Bachelor's degree or equivalent experience
• 3-5 years of experience as a relationship manager or in a similar role
• Experience in pre-tax benefits, COBRA, benefits administration, wellness, tuition reimbursement, or related benefits
• Ability to manage strategic benefits discussions
• Proficiency with relationship management CRMs
• Experience in facilitating collaborative workgroups and driving process improvements
• Strong upsell and cross-sell abilities
• Ability to work with technical processes and procedures
• Problem-solving mindset with proactive initiative
• Strong analytical skills to track client goals and drive improvements
• Exceptional communication and interpersonal skills
• Team player with a positive attitude and adaptability

Benefits:

• Health, Dental, and Vision Insurance
• Life and AD&D Insurance
• Short-and long-term disability insurance
• Maternity and Paternity Leave
• 401K with employer match
• 5-and 10-year sabbatical program
• Employee Assistance Program (EAP)
• Voluntary Benefits
• Monthly Employer Contributions to Employee Account
• Annual Learning and Development Funds
• Generous Paid Time Off (PTO) Policy

Interviews are happening now! If qualified and interested, please apply to this posting ASAP or directly send your resume to SARP028@kellyservices.com.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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