Document Control Job Listing at Kelly Services in Novi, MI (Job ID 9344452)

Description

Direct opportunity in Novi with a leading global automotive supplier for a Document Control Specialist. 
Automotive and quality assurance experience is required. Please note, this is not an Engineering role.
Strong Excel knowledge
Customer Interface


Performs logging, tracking, submission, and updates status of customer claims. Maintain Quality documentation related to customer returns, ensures customer responses are provided on time and entered into applicable formats/online systems. Monitors quality performance and ensures accurate PPM is assigned and recorded for each claim and overall customer metrics (KPI). Facilitate & follow up with responsible parties and assess & perform Root Cause /Countermeasure (5-why, 7 QC tools, PDCA) analysis process. After reviews of results of investigation from responsible parties, determine to accept / reject the result of continue further investigation (KPI).
Coordinate with internal and external parties to manage customer claims status and support safe launch/ongoing production. Monitor and justify abnormal cost (chargeback from customers) with accounting dept.

KEY JOB DUTIES / RESPONSIBILITIES

• Customer Claims Tracking and Follow Up.
• Understand Customer requirements and company procedures to support customer response activities. Receive, file, and notify all assigned customer claims to QA department management and relevant other staff.
• May train QA clerks or others about this process.
• Develop and maintain claim status tracking including metrics for internal and external use (weekly/monthly meetings).
• Support in on-site containment activities via writing of work instructions with relevant engineering departments and facilitate necessary contract services.
• Support QA Supervisor and Engineers in root cause analysis and countermeasure follow up with affiliates to ensure timeliness and effectiveness.
• Prepare and compose reports to management or customer based on results of root cause / countermeasure investigation.
• Continuously monitor status of response to customer claims, follow up with internal and external sources to maintain and improve timeliness of response to internal and external customers. Escalate delays to management that impact on-time responses.
• Create and/or support customer claims metrics (KPI's & PPM) and confirm each claim has accurate and appropriate defects assigned. 
• Work with customer to adjust PPM as required including filing formal disputes and/or email/phone call follow up with customer.
• Communicate line claim responses to customer via required formats or systems, update responses and follow to closure with support of QA and other team members as required.
• Verify closure of issues internally as support to customer response including filing of proper documentation and data per customer requirements.
• Monitor chargeback records with accounting department to ensure / justify abnormal cost is processed accurately.
• Facilitate meetings with internal manufacturing facilities.
• Works with the company IATF16949 Management Representative to perform internal audits.
• Plan and lead quality improvement activity as a course of longer-term reinforcement.
• Prepares reports to communicate plans and results of Quality Assurance activities.
• Maintain records, documentation and files as needed to support internal and external customer requirements.
• Maintain and issue meeting minutes

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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