Operations Specialist Job Listing at Kelly Services in Mason, OH (Job ID 10101009)

Description

Kelly Services is hiring an Operations Specialist to support EyeMed, a brand under Luxottica, a global eyewear leader known for brands such as Ray-Ban and Oakley. This role is based in Mason, OH 45040 and offers a hybrid work setup with a consistent schedule.

Why apply?

• Opportunity to work with a global, well-established company in the eyewear and vision care industry

• Pay: $22/hour

• Schedule: Full-time, 8:00 AM – 5:00 PM

• Hybrid setup: Onsite 3 days per week (Tuesday–Thursday)

• Contract: 3 months contract

• Collaborative role supporting broker data management and service operations

Key responsibilities:

• Maintain the integrity of current broker data in the EyeMed CRM environment

• Develop, maintain, monitor, and report on department standards and results

• Monitor work queues and respond promptly to internal and external customers to drive service satisfaction

• Build, enhance, and maintain broker information, including appointment status, commission payment details, and contact information

• Improve the quality and accuracy of broker data in SAP-CRM and the EyeMed Broker experience

• Maintain ongoing communication with EyeMed Sales, Account Management, and Broker representatives

• Manage multiple communication channels, including cases, email, and Microsoft Teams

• Identify and recommend system and process improvements to support service operations

• Apply CRM system knowledge to improve service delivery for Sales and Service teams

• Analyze issue trends to support continuous improvement

• Extract, analyze, and deliver concise financial data and reports

Qualifications:

• Working knowledge of SAP and SAP-CRM

• Strong analytical skills with the ability to evaluate trends and data

• Advanced Excel skills for financial data extraction and reporting

• Ability to manage multiple tasks and communication channels effectively

• Strong communication and collaboration skills

Additional details:

• Location: Mason, OH 45040

• Schedule: 8:00 AM – 5:00 PM

• Hybrid: Onsite Tuesday–Thursday

• Pay: $22/hr

• Contract length: 3 months 

Apply with Kelly Services to take the next step in your operations career with Luxottica's EyeMed team.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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