Description
Kelly® Technology/Kelly OCG is hiring an Operations Manager for a direct hire position with a top semiconductor company in Hillsboro, Oregon. If you're passionate about driving tomorrow's technological innovations and are ready to take the next step in your career, trust The Experts at Hiring Experts.
Operations Manager
Hillsboro, Oregon
Pay Starts: $72,800 + DOE
Full benefits + PTO
The Operations Manager is responsible for overseeing the operational support associated with a BPO program. Responsible for supervising the staff providing the day-to-day support for the account including, training, work processes for effective communication, hiring, counseling, problem resolution, and resolution of payroll, billing, and expense issues. The person in this role is also responsible for developing and improving work processes, delivering and documenting employee training and orientation, development and maintenance of work instructions and technological solutions specific to their programs. This position interacts daily with temporary employees, customer hiring managers, account services staff, Shared Services staff, and other internal and external partners. This position has multiple shifts based on time zone coverage and may require extended shift coverage.
RESPONSIBILITIES:
- Responsible for the delivery of all aspects of the solution including: Staffing, SLA's adherence / Contract Compliance / Work Product Responsibility, Safety, Single Point of Contact.
- Plans, schedules, and supervises, directly or through site supervisor(s) or team lead(s), the work of the assigned unit.
- Provides guidance and direction to employees in the resolution of routine problems.
- Evaluates and recommends changes in methods and procedures in assigned area of responsibility.
- Estimate personnel needs and assigned work to meet completion dates in accordance with schedules.
- Familiarizes employees with established organization procedures, rules and regulations.
- Has thorough knowledge of all related departmental duties in the operation.
- Recognize and implement cost saving initiatives.
- Supervises, coordinates, provides leadership to and reviews the work of the assigned staff.
- Execution and support of BPO initiatives such as: OCG Operating System: Lean, Total Quality Management (TQM), Performance Management, Communications, Continuous- Process Improvement (CPI), Elevate: Career Progression Program, Momentum: Recognition and Retention Programs.
- Payroll and Invoice Reconciliation.
- Facilitates Performance Management Process.
- Setting Business and Personal Development Goals for the assigned unit.
- Capture and reporting on solution specific metrics / data (KPI's / SLA's).
QUALIFICATIONS:
- Leadership and Management experience.
- Management experience working in a Manufacturing environment.
- Ability to manage a manufacturing floor- make sure production is flowing well.
- Excellent organizational and math skills.
- Excellent customer service skills.
- Excellent communication skills and the ability to work under pressure.
- Proficiency in Microsoft Word, Excel and Power Point.
- Familiar with current team building practices and techniques.
- Strong negotiating ability with customer requests.
- Ability to manage multiple projects and departments.
- Must be able to prioritize and make quick decisions.
- Business Degree or 3 to 5 years equivalent related experience.
What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry – even if this position doesn't work out, you're still in our network. That means our team of expert technology recruiters will have access to your profile, making your opportunities limitless.
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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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