Operations Clerk / Payment Operations Specialist Job Listing at Kelly Services in Dublin, CA (Job ID US3616788_BH10003293)

Description

Job Title: Operations Clerk / Payment Operations Specialist
Location: Dublin, CA
Position Type: Temp 2 month assignment
Pay: $27/hr.
Schedule: M-F 8am – 5pm
 
 
Position Summary:
The Operations Clerk will be responsible for conducting root cause analysis to resolve service tickets and following up with members or customers to ensure high satisfaction and effective problem resolution. This role requires flexibility to support various areas within the operations department, performing additional duties as needed.
 
Essential Duties and Responsibilities:

• Monitor service tickets through an internal platform.
• Follow up with members/customers to ensure high satisfaction and resolve issues to a high standard.
• Pivot and provide support to multiple operational areas, based on departmental needs.
• Perform other related duties as assigned.

 
Functional Competencies:

• Excellent attention to detail and strong organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Effective communication with internal and external stakeholders.
• Flexibility to adapt to changing organizational needs.

 
Core Competencies:
Managing Self & Personal Effectiveness:

• Demonstrates strong functional knowledge and expertise.
• Utilizes available resources for optimal problem-solving.
• Takes ownership of personal and team competency development.
• Displays professionalism in all interactions.

Ethics, Values, and Integrity:

• Models organizational ethics and values.
• Represents the organization professionally both internally and externally.
• Demonstrates a commitment to the mission and values of the organization.

Communication and Collaboration:

• Communicates clearly, concisely, and persuasively in written and oral forms.
• Listens actively and fosters open, honest communication.
• Collaborates cross-functionally to achieve organizational goals.
• Shares expertise and resources across teams to break down barriers and promote teamwork.

 
Service Excellence:

• Delivers exceptional service to both internal and external stakeholders.
• Acts with urgency to improve the overall experience for others.
• Empowers others with information, tools, and resources to pursue opportunities.

Problem Solving & Decision Making:

• Identifies and analyzes problems, involving others in developing effective solutions.
• Makes timely and sound decisions using relevant information.
• Aligns solutions and decisions with the interests of members/customers.

Creativity & Innovation:

• Encourages creative thinking and sharing of best practices.
• Generates new ideas, solutions, or approaches to challenges.
• Simplifies processes where possible to improve efficiency.

 
Qualifications:

• Demonstrated organizational, analytical, and problem-solving skills.
• Strong interpersonal and communication abilities.
• Ability to work collaboratively within teams and across departments.
• Adaptable and resourceful, with a strong sense of integrity.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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