Description
Do you have a NYS Life, Accident & Health License?
IF yes, please see this opportunity! Kelly® is seeking a Medicare Customer Satisfaction Advocate to work at a top insurance client in the Binghamton, NY/ Johnson City, NY area. Let us help you grow at work and discover the next step in your career, all while being a vital part of your community.
Salary/Pay Rate/Compensation: $21/hour
Location: Binghamton, NY and Johnson City, NY area
Hours: M-F 8:00 am to 5:00 pm
Job Summary:
Under the general direction of the Supervisor, performs a variety of functions including responding to all member inquires through incoming phone calls, faxes, email and written correspondence, providing accurate responses in a timely manner. Accountable for providing a positive member experience by consistently showing professionalism, empathy and respect in their interactions with both internal and external customers. In accordance with established policies and procedures, performs a variety of administrative and member support tasks. Responsible for contributing to meeting and/or exceeding the service level goals and compliance in accordance with corporate performance guidelines and standards set forth by the Medicare Division and the Centers for Medicare and Medicaid Services. Accountable for meeting individual performance goals established by management.
What's a typical day as a Medicare Customer Service Representative? You'll be:
- Responding to member inquiries through phone, fax, email, and written correspondence professionally and efficiently.
- Performing various administrative and member support tasks in line with established policies and procedures.
- Maintaining current knowledge of Medicare Advantage regulations and corporate policies.
- Skillfully resolving customer inquiries to ensure customer satisfaction and retention.
- Utilizing your understanding of the Grievance & Appeal process and other relevant terms.
Essential Qualifications:
- NYS Life, Accident & Health License required to sell products directly to consumers.
- Medicare Direct Pay Product sales experience preferred.
- Post-secondary education with the equivalent of 2-4 years formal education/training and/or public business experience.
- Effective communication skills, both oral and written, along with strong organizational skills.
- Proficient in keyboarding and PC skills. Familiarity with medical terminology is desirable.
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network.That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a Medicare Customer Satisfaction Advocate today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
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