IT Analyst Job Listing at Kelly Services in Cranberry Township, PA (Job ID 9368889)

Description

IT Service Analyst, Cranberry Township, PA (Hybrid—In office on Tuesdays, Wednesday, and Thursdays and remote work from home on Monday and Friday. We have 3 days of indoor training at the Cranberry location and then the contractor will work remote. This is subject to change at any time. Because of this, applicants would need to be able/willing to come into the Cranberry office if regulations changed. At this time, we do not have a date that analysts will be asked to work full time in the office.)

Length: 4 months from the start date with intention to extend
Type: Contract W2
Pay Rate: $21.63/hr. (W2)
Schedule: Mon-Fri 7:00am-4:00pm. OT is available if approved for situations such as an analyst working through a lunch.
Interview Process: Virtual or Onsite

Description
The Service Analyst job family forms part of the Service Management track within the IT function. Members of this family provide support to end-users and provide pro-active monitoring of company computer system through ITIL methodology best practices of Incident, Problem and Knowledge centered support.

Position Description
Individuals in this job position perform work at the intermediate level within this job family.
The Helpdesk Representative III (HDRIII), located in Cranberry Township, PA, provides support to end users and IT systems on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, emails, and personnel requests for technical support. Performs pro-active monitoring of company computer systems through appropriate tools. Documents, tracks, and monitors problems to ensure timely resolutions. Works directly with customers on resolving problems that typically take greater time and experience to resolve. Participates in various projects to monitor and improve responsiveness to customer. Plans and monitors goals. Incumbents are service matter experts and promote instructions from pre-established guidelines to resolve issues.

Minimum Required Qualifications

• A 4-year degree in Information Technology, or related discipline
• 1-3 years technical support experience in a computer-related area
• Knowledge of commonly used concepts, practices, and procedures in the related field
• Working knowledge of related ITIL standards or best practices
• Intermediate knowledge of infrastructure support components
  • Standard desktop, tools & utilities
  • Server operating systems, tools & utilities
  • IT networks and voice services
  • IT security and Disaster recovery
  • Process control and monitoring
  • Call Center technologies

Preferred Skills

• Advanced troubleshooting skills
• Successful completion of the IT Entry Logic and Problem Solving Test
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions
• Strong analytical, communication, problem solving, and organizational skills
• Ability to work without close supervision while ensuring that tasks are done effectively and consistently
• Strong verbal communication skills, including the ability to document operations procedures
• Ability to effectively work independently or in a team environment
• Ability to effectively interact with a diverse user base
• Availability to work rotating shifts and holidays
• Ability to work in an office or retail store environment with sensitivity for safety and physical security

Success Factors: Prime Success Factors (focus on results, drive change, promote teamwork, build trust & respect, understand market & customer perspective) plus the following:

• Attend to Detail
• Communicate and Share Information
• Manage Complexity
• Solve Problems
• Take Responsibility

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Technology?

Looking to put your tech expertise to work on today's most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you'll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world's most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, make an impact, and grow your tech career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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