Integrated Operations Leader Job Listing at Kelly Services in Rahway, NJ (Job ID 8964197)

Description

Integrated Operations Lead
Summary
The Integrated Operations Lead reports to the Senior Manager of Kelly's Functional Service Provider (FSP) program providing centrally managed solutions to clients across the US and EMEA.  The Integrated Operations Lead is intended to provide operational and client relationship support for regulatory, medical or clinical operations teams servicing one of our main clients based in PA.  The FSP program supports positions in Regulatory Affairs, Clinical Operations, Medical Affairs, Data Management and others.

The Integrated Operations Lead maintains customer relationships, manages employee performance and development, and contributes to the overall support of workforce teams.

RESPONSIBILITIES

• Maintain regular contact with clients/employees to ensure satisfaction surrounding existing program performance and workforce output
• Collect and disseminate client feedback through appropriate Kelly FSP leadership channels to service client needs
• Provide customer consultation and problem-solving recommendations with a focus on innovation and continuous improvement
• Bring a holistic approach to all the solutions deployed to the customer at any given site or geography in your area of responsibility.
• Collaborate with all Kelly FSP stakeholders to deliver a scalable, efficient, and sustainable service delivery operations platform for this large client.
• Work closely with recruiting team to ensure we are meeting and exceeding expectations for the service delivery, compliance, continuous improvement and quality standards required by the client.
• Achieve and exceed program goals across each product/solution
• Personnel management
• Maintain regular contact with employees to ensure the following:
• Conduct formalized semi-annual and annual performance evaluations
• Professional development plans/opportunities are defined and guided
• Training needs are recognized and addressed
• Program processes are understood
• Ensure client and candidate satisfaction
• Confer with appropriate Program Managers/Director of Operations to coordinate raises and bonuses
• Ensure industrial compliance of client needs through contractor training
• Business Development
• Develop and maintain high-level relationships with customers & talent supply chain.
• Decision Tree Consultation & Collaboration with all internal and external stakeholders.
• Participate in or lead client sales cycle initiation calls or meetings to support business development activities that ultimately grow Kelly revenue and GP at the client
• Conduct or support Governance reporting and QBR meetings through direct presentation or other media as requested and to a high standard.
• Deliver and support presentations to senior-level customer contacts as needed.
• Ability to contribute to creation and execution of the strategic plan for the account.

QUALIFICATIONS

• Bachelor's degree preferred with 3+ years staffing management experience
• Skill to be able to strongly influence the customer and to help capture renegade spend.
• Staffing services or talent management background in a leadership capacity preferred.
• Experience with management/development of strategic solutions, technology savvy and process orientation needed.
• Entrepreneurial spirit and drive coupled with a strong understanding of operations and how it ties into business development and customer service is critical.
• Strong goal orientation with a strong commitment to quality and ethical behavior as well as a proven track record in business development and growing operations.
• Working knowledge of device or drug development process preferred
• Must be detail oriented, technologically savvy, highly independent, and capable of working in a flexible environment
• Excellent oral and written communication skills
• Willingness to travel up to 25% between local sites if needed

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly® Science & Clinical?

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the world's most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goals—it's the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

 Apply on company website