Customer Support Specialist Job Listing at Kelly Services in Newport News, VA (Job ID 10110801)

Description

Customer Support Specialist Location: Newport News, VA
Pay: $20 per hour Job Overview Provide customer service related to sales, installations, and communications. Maintain positive customer relations, resolve complaints fairly and efficiently, and ensure compliance with relevant consumer laws. Work cross-functionally to inform and educate customers, and develop improvement plans based on customer feedback. Key Responsibilities

• Surgery Product Usage Validation
  • Verify and validate incoming surgery product usage cases
  • Resolve discrepancies in product usage with support from Sales Representatives
• Billing Support
  • Foster relationships with hospital billing specialists
  • Address product usage questions to support prompt billing
  • Follow up on purchase orders, resolve billing discrepancies
• Sales Support
  • Act as a liaison with Sales Representatives, providing requested product or case info
  • Escalate Sales Rep requests as needed based on complexity or urgency
• Customer Support
  • Serve as the primary point of contact for customers; provide creative solutions to issues
  • Provide proactive updates on order status to accelerate billing
  • Communicate product delivery timelines, including back orders
  • Escalate hospital requests when necessary based on urgency
  • Resolve and document customer complaints in CRM
  • Maintain direct contact with customers before and after sales

Qualifications

• Minimum 2+ years of relevant experience
• Specialized education or training preferred
• Familiarity with work routines and well-defined technical procedures
• Strong interpersonal and communication skills
• Ability to manage and resolve customer issues with professionalism
• Experience with CRM systems is a plus

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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