Customer Support Specialist Job Listing at Kelly Services in Kalamazoo, MI (Job ID US3606345_BH9983368)

Description

Customer Support Specialist
Location: Kalamazoo, MI
Shift: Monday–Friday, 10:30 AM – 7:00 PM
Pay: $20.00 – $21.00 per hour

About the Role
We're looking for a Customer Support Specialist to join our team in Kalamazoo! In this role, you'll be the primary point of contact for customers both before and after the sale. You'll guide the customer experience from inquiry through after-sales support, while also serving as a resource for the sales team and helping resolve escalated issues.
This position is a great fit for someone who thrives in a customer-facing role, enjoys solving problems, and is ready to take on added responsibility as a team lead.

What You'll Do
Pre-Sale Support

• Respond to customer inquiries with product information, pricing, and literature.
• Influence production and shipping schedules to align with customer needs.
• Recommend pricing adjustments when appropriate and identify new business opportunities.

Post-Sale Support

• Manage inquiries related to RMAs, order status, delivery, and warranty claims.
• Resolve scheduling, shipping, and invoicing issues quickly.
• Coordinate repair resources as needed.
• Recognize and pursue add-on business opportunities.

Leadership & Collaboration

• Act as a go-to resource for the customer service team, offering guidance and support.
• Work across departments to help achieve sales and service goals.
• Document equipment failures, prepare reports, and provide insights to management.
• Partner with sales, operations, and logistics to deliver excellent customer experiences.

What We're Looking For

• Bachelor's Degree (or equivalent combination of education and experience).
• Experience in customer service, order management, or sales support.
• Strong communication skills and ability to build lasting customer relationships.
• A proactive problem-solver who can work independently and lead by example.
• Knowledge of customer service processes, systems, and procedures.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Put your skills to work.

There are a lot of different light industrial jobs out there. Kelly® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culture—we're dedicated to finding the very best opportunities for you.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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