customer Service Representatives Job Listing at Kelly Services in Louisville, KY (Job ID US3565476_BH9842518)

Description

Join Kelly's dynamic team as a Call Center Representative at a premier client in Louisville, Ky. Where you will play a crucial role in supporting patients through the enrollment process for their prescribed medications. Based in a vibrant work environment, you'll be the guiding voice that assists patients in accessing essential coverage. This full-time role offers an enriching experience with a supportive company and empowers you to make a real difference in people's lives.

Job Specifications:

• Job Type: Full-Time
• Location: Louisville, Ky
• Pay Rate: $17 per hour
• Shift: Monday - Friday, 8am - 4pm, 10 am - 6:30 pm; 11:30 am - 8 pm

NOT A REMOTE POSITION

Roles and Responsibilities:

• Process and review patient enrollment forms for the Patient Assistance Program (PAP).
• Provide phone support to assist patients with PAP program enrollment and verify pre-screening tasks.
• Notify patients and healthcare providers of program decisions and guide them on next steps.
• Coordinate delivery of treatments to patients or their healthcare providers.
• Manage inbound and outbound calls for the PAP program effectively.
• Communicate eligibility criteria with patients and healthcare providers daily.
• Gather additional information needed for PAP program enrollment.
• Prioritize tasks to ensure timely processing of enrollments.
• Explain PAP services to patients, representatives, and healthcare staff.
• Address inquiries from patients and various stakeholders.
• Report adverse events and product complaints as per standard procedures.
• Execute day-to-day program operations efficiently.
• Uphold patient confidentiality at all times.

Qualifications & Skills:

• High school diploma or equivalent; Associate Degree preferred.
• Two years of experience in customer service; call center experience required.
• Knowledge of insurance and benefit investigations, including U.S. Private and Government payers.
• Bilingual proficiency in English and Spanish is a plus.
• Demonstrated empathy and excellent communication skills.
• Strong organizational skills and attention to detail.
• Ability to balance multiple priorities and adapt to changing situations.
• Proficiency in Microsoft Word, Excel, and Outlook.

Apply today and a recruiter will reach out to you! 

#P1
#Grace

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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