Customer Service Representative Job Listing at Kelly Services in Lorton, VA (Job ID US3588495_BH9907299)

Description

Customer Care Representative is responsible for engaging with customers on behalf of their company. Their duties include answering phone calls or emails from consumers to respond to questions, participating in meetings with the customer service team to discover new communication tactics and maintaining expert knowledge about company products or services to best assist patrons.

Temp to Perm Opportunity!!!
Schedule: Monday-Friday 8am-5pm
Pay rate: $24/hour with weekly pay on Friday's

A Customer Service Representative's primary duty is to answer the phone and support customers. To fulfill this main responsibility, they may perform the following tasks:

• Answer in a timely manner the 3 - line phone system. Moderate to heavy volume.
• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they're still satisfied with their service

• Determining the quickest, most effective ways to answer a client's or customer's questions
• Escalating queries and concerns, when necessary
• Troubleshooting common issues with products or services

• Working with other departments to find appropriate solutions to problems

 

Additional duties include supporting the processing and maintenance of financial records:

• Creating invoices for vendor payables – working within Bill.com.

• Tracking expenses and coding corporate cards - working within Tallie.

 

Other Miscellaneous duties include:

• Assist with keeping the small office of 5 employees' tidy
• Monitor and order supplies as needed
• Other miscellaneous duties as directed.

APPLY TODAY!!!

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly®

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

 Apply on company website