Customer Service Representative Job Listing at Kelly Services in Torrance, CA (Job ID US3549609_BH9778265)

Description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Service Representative to work at a premier auto manufacturer in Torrance, CA. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Pay: $23-25/hr
Hours: 8:30am-5pm Monday-Friday
Must be able to commute to Torrance, CA

Why you should apply to be a Customer Service Representative?

• Work with a premier client in the automotive industry.
• Enjoy a competitive pay rate
• Opportunity to work with a team of experienced professionals.
• Opportunity to learn and grow in a fast-paced environment

What does a Customer Service Representative do?
The HRConnect Contact Center Customer Service Rep (CSR) responds to and resolves HR-related inquiries that come in to the HRConnect Contact Center. This role will accept inquiries via telephone, the HRConnect Live Chat or the HR Connect Portal, and continuously strive to deliver a resolution while providing an excellent associate experience. The CSR is responsible for proactively supporting associates, managers, and leaders efficiently and consistently.

Daily Tasks:
• Provide accurate and timely responses and resolutions utilizing HRConnect Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Documents all team member inquiries and their resolutions in the HRConnect Contact Center case management system (ServiceNow).
• Meet and strive to exceed HRConnect Contact Center Key Performance Indicators (KPIs) including but not limited to overall customer satisfaction, caller hold and talk time, first call resolution, high quality and timely live chat interactions and resolutions and proper case documentation
• Escalates team member inquiries in a timely manner when additional research or analysis is necessary.
• Additional duties or tasks as assigned by management

Top Required Skills:
1. Excellent communication skills both verbal and written
2. Demonstrated ability to manage a live chat while maintaining high quality and timely live chat interactions and resolutions
3. Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking systems and Human Resources Information Systems (HRIS)
4. Knowledge and understanding of various HR processes
5. Ability to identify unusual calling events or frequent customers issues and work with the HRConnect Contact Center leadership to suggest process, procedure, and training improvement opportunities
6. Ability to identify issues, perform analysis and solve problems based on data or available information
7. Consistently deliver high quality customer service in a professional manner
8. Demonstrated effectiveness when dealing with dissatisfied customers
9. Capabilities to work in a specialized area with a diverse audience
10. Multi-tasking in a fast-paced environment
11. Ability to handle confidential and sensitive information
12. Advanced Microsoft office skills (Word, Excel, and PowerPoint)
13. Experience working with Core HRIS systems (i.e. Success Factors, ServiceNow, PeopleSoft, etc.)
14. Strong analytical skills
15. Ability to be flexible with working hours and available to cover EST hours on an as-needed basis

Desired Skills:
Experience with ServiceNow strongly preferred
Experience with Success Factors preferred

Work Environment:
Once trained, this position can be up to 100 % remote (Work in office as business needs dictate)

What happens next
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry—even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work. Apply today!
#CB #1
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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