Description
Kelly's customer located in Oakville, ON, is looking for a dynamic Customer Service Representative to manage and improve the daily performance of the invoice quality team, by fostering operational excellence, driving continuous improvement, ensuring quality adherence, facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the organization.
RESPONSIBILITIES:
- Meeting daily KPIs related to billing operations and implement corrective actions if those are not met.
- Support company collectors with receivables disputes.
- Perform root cause analysis of issues/disputes that flow through internal tools and ensure adherence to processes to the business and its functions.
- Investigate and escalate issues through researching SAP and Salesforce for relevant account support and history.
- Work directly with business leaders on escalations, ensuring resolution performance across all functions.
- Prepare reports when necessary for AR and Commercial meetings.
- Assists Credit & Collections Manager/Teams with AR performance through coaching.
- Work directly with the Fulfillment team and Sales to address past due/collections issues.
- Perform credits for short payments and collaborate with AR Leaders to escalate disputes.
- Support the business and internal function with training on dispute management.
REQUIREMENTS:
- 5+ years of experience in customer service, fulfillment or finance.
- Bachelor's Degree in Business, Finance, Supply Chain, or equivalent hands-on experience.
- Proficiency in SAP, Salesforce, or other ERP and CRM software.
- Strong digital mindset with the ability to work with various software platforms.
- Excellent interpersonal, organizational and communication skills.
- Proven problem-solving abilities and attention to detail.
- Proficiency in Google Suite and basic presentation skills.
- Prior experience in import/export compliance, third party logistics, customer service, and operations.
- Understanding of Quality Framework initiative including document management, continuous improvement projects, root cause analysis, investigations, and advance ISO quality management system awareness.
- Highly detailed-oriented, organized, and able to provide clear and accurate updates to relevant teams.
- This is a hybrid position, requiring a minimum of 2 days in the office
- Ability to work Monday – Friday (8-hour shift), within the working window of 9:00am – 6:30pm, depending on our assigned region
PERKS:
- Be part of a pioneering company in the chemical and equipment business.
- Temporary position with potential to become permanent
- Work Monday to Friday – 2 days in office, 3 days remote
- $29.80 per hour plus 4% vacation pay on each weekly pay cheque
- Work in a dynamic and collaborative environment where your contributions make a real impact.
If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!
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As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.
About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly®.
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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