Customer service Representative Job Listing at Kelly Services in Portage, MI (Job ID 9424678)

Description

Customer Service Representative
Stryker Instruments - Neurotechnology & Spine

Job Summary:
Join our team as a Customer Service Representative and provide exceptional customer service in sales, promotions, installations, and communications. You will play a key role in maintaining good customer relations, resolving claims and complaints, and proactively informing and educating customers. You will work within defined procedures and guidelines to ensure efficient decision-making. If you have a basic understanding of work routines and procedures, this is the perfect opportunity for you.
Job Specifications:

• Job Type: Fulltime
• Company: Stryker
• Location: Remote
• Pay Rate: $18.00 per hour
• Shift: 10:30 am – 7:00 pm EST
• Duration: Up to 18 months with potential conversion

Roles and Responsibilities:

• Provide excellent customer service to ensure customer satisfaction.
• Handle sales inquiries, promotions, installations, and communications effectively
• Resolve customer claims and complaints in accordance with consumer laws
• Develop organizationwide initiatives to inform and educate customers
• Collaborate with teams to develop improvement plans based on customer surveys
• Adhere to welldefined procedures and guidelines in decision-making
• Maintain a minimum of 35 cases per 8hour shift with 99.8% quality
• Willingness to work overtime when required

Qualifications & Skills:

• Minimum of 2 years of customer service experience
• Strong communication and interpersonal skills
• Excellent problemsolving and conflict resolution abilities
• Basic understanding of work routines and procedures
• Ability to work effectively within defined procedures and guidelines
• Familiarity with technical procedures related to customer service
• Proficient computer skills and experience with customer service software
• High attention to detail and ability to multitask effectively
• Opportunities:
• Gain valuable experience in customer service and sales
• Collaborate with a diverse team to drive customer satisfaction
• Develop skills in resolving customer claims and complaints
• Contribute to organizationwide initiatives for customer education
• Grow professionally within a wellestablished company

You can send your resume to Mariana Rosado: marr784@kellyservices.com

E.E.O.
 

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

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